Technical Services Engineer (US Remote)
If you are a current Motorola Solutions employee, please click this link to apply through your Workday account.Company Overview
At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.
Department OverviewField Services for Dash Camera, Body Camera and Evidence Management department
Job Description
Job Responsibilities
Install and support WatchGuard Video applications at Client site, these can be Azure cloud based, Linux based, or Windows based depending on the customer
Develops and implements the most efficient and cost-effective solutions
Evaluates system specifications for business requirements
Works closely with management to prioritize business goals and information needs
Install and support WatchGuard Video In-Car Police Video hardware
Train end users on functionality of end to end usage of the video system
Installation, configuration, and troubleshooting of Windows environments (Windows 10, Windows Server 2012 and higher)
Installation, configuration, and troubleshooting of Linux environments (RedHat / Centos preferred)
Strong customer service and interpersonal skills
Strong coordination, organization, teaming and communication abilities
Works well individually or in a group setting
Successfully presents technical information
Maintains strong attention to detail in high-pressure situations and time constraints
Survey, design, install and maintain the infrastructure supporting wireless communications systems at Client site
Desired Skillset
Familiarity with Azure Cloud based applications
Docker installation, configuration, and troubleshooting experience
TCP/IP Networking Experience (wired and wireless)
Highly skilled in Hardware, Software and Network troubleshooting
Solid understanding of business practices with fundamental understanding of project management methodology
Excellent verbal/written communication
Strong analytical skills
Some experience working on cars is desirable but not a must
Basic Requirements
- Bachelor’s Degree or 4+ years of equivalent experience
- Customer service/technical service background
Travel Requirements50-75%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes
Our U.S. Benefits include:
- Incentive Bonus Plans
- Medical, Dental, Vision benefits effective Day 1
- 401K with Company Match and Day 1 vesting
- 9 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.