Technical Onboarding Specialist - Skills at Pluralsight (Remote)

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Job Description:
The Skills Technical Onboarding Specialist is part of the Pluralsight Professional Services organization. They are responsible for supporting senior consultants in delivery of our various service offerings to our top-tier, strategic, and procuring customers. This includes tracking various deliverables, providing enablement to customers, and delivering commercial Onboarding and Custom Home services. The onboarding experience includes alignment and delivery of Pluralsight's existing Professional Services offerings suite, project leadership, coordination with marketing plans, engagement of technical content alignment, consulting on integration and analytics, training, and more.
The Skills Technical Onboarding specialist functions as an expert in the Pluralsight Skills platform and Service Offerings. They serve as both a customer-facing, and internal relationship expert.
What you'll own:
  • Own the onboarding experience of Pluralsight's commercial customers from end-to-end
  • Responsible for supporting senior delivery consultants in delivery of various service offerings
  • Be accountable to key metrics that indicate onboarding success
  • Guide and assist customers through the Pluralsight onboarding process
  • Serve as a capture point for voice of the customer and provide feedback to Global Success Team leadership and to account leadership on recurring issues to help enhance product & services capability
  • Be an advocate for your assigned customers in providing and obtaining the support required to successfully onboard in a 30 to 90 day time period.
  • Facilitate platform awareness or marketing campaigns
  • Ability to support topics and processes that require business acumen as well as deep technical insights. These technical abilities range from understanding how and where Pluralsight can live in a customer's ecosystem (e.g. single-sign-on, data feeds, LMS, BI and platform integrations, etc.) to technical content alignment and delivery.
  • Liaise with multiple customer SME groups and assist them in developing and implementing a strategy that translates learning objectives into business results.

Experience you'll need:
  • 2+ years SaaS customer onboarding or implementation experience
  • 2+ years customer engagement or technical support experience
  • 4 year technical degree or equivalent work experience
  • Ability to communicate effectively with executives and leaders at all organizational levels
  • Exposure to Enterprise-grade SaaS applications and show a competence in the ability to work within them
  • Excellent business acumen with ability to simplify complex technical subjects to ensure mutual understanding
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
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    • SqlLanguages
    • SwiftLanguages
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    • NodeLanguages
    • D3JSLibraries
    • ReactLibraries
    • ReduxLibraries
    • ASP.NETFrameworks
    • DjangoFrameworks
    • ExpressFrameworks
    • FlaskFrameworks
    • JestFrameworks
    • JupyterFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • TensorFlowFrameworks
    • Vue.jsFrameworks
    • AWS (Amazon Web Services)Frameworks
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    • IllustratorDesign
    • AsanaManagement
    • SalesforceCRM
    • MarketoLead Gen

An Insider's view of Pluralsight

How would you describe the company’s work-life balance?

Oh, it is incredible here. Pluralsight constantly reminds me how important I am to the company both personally and professionally. Pluralsight creates a space where I can work, grow, and connect with similar people in so many different parts of the world while still leaving enough room for me to focus and find joy in my personal life as well.

Chris (he/him)

Executive Assistant to the CMO

What's the biggest problem your team is solving?

The goal of a user profile is to provide a sense of identity in a personalized and centralized portfolio. Today, users provide this data in many different ways throughout the platform. Our greatest challenge is to build a unified profile with a centralized view of a user’s data to paint one clear picture of all their interactions in the platform.

Anesha (she/her)

Senior Product Manager | seeColor ERG Chair

What does career growth look like on your team?

We embrace a mindset of continuous improvement and encourage team members to take ownership of their careers. As part of that, we advise leaders and team members to co-create development plans. Whether it be up-skilling, re-skilling, or expanding their influence we believe in investing skills development and facilitating growth experiences.

Ai-ling (she/they)

SVP of Skills Content Platform

What makes someone successful on your team?

A successful individual brings their true self to work. Teams do not benefit from a group that contains like minded individuals from similar backgrounds. We learn so much from each other and about ourselves when we have a team with diverse ways of thinking and experiences. It also creates a healthy, challenging environment that befits the company.

M.A. (she/her)

Sr. Manager, Product & Technical Support

What are Pluralsight Perks + Benefits

Pluralsight Benefits Overview

LIVE YOUR BEST LIFE
In and out of the office

UNLIMITED PAID TIME OFF + 4 recharge weeks (2 company-wide, 2 individual)
Take time off when you need it. And we actually want you to use it.

PARENTAL LEAVE
Welcome your newest addition, whether by birth or placement, with 16 weeks of leave + 6 weeks of flex return.

WELLNESS
Stay on your A-game with standing desks and gym reimbursements.

MEDICAL COVERAGE
Comprehensive medical, dental and vision coverage with a few medical plan options to give you, your spouse or domestic partner and your children flexibility. Plans include mental health, infertility, bariatric, and acupuncture coverages.

TOTAL REWARDS
Feel appreciated with fair salary, bonus plans and 401k matching with immediate vesting.

OFFICE (AND HOME OFFICE) PERKS
Level-up office life with a snack wall, catered lunches and free massages, or for remote employees, make work from home work for you with our Remote Workspace Reimbursement program

TUITION REIMBURSEMENT
Learn something new and let us help you with the bill.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

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