Job Description cxLoyalty is a global leader in loyalty and engagement solutions. With 35 years of experience and 200 million consumer touchpoints worldwide, cxLoyalty's unique combination of platform, content and delivery at scale set us apart in the marketplace. Over 3,000 leading banks, retailers, travel and telecom companies worldwide select cxLoyalty to design, administer and fulfill loyalty and engagement programs that strengthen and expand the value of their customer relationships.
We are currently seeking a passionate and seasoned Technical Manager for application development to join our growing team! In the role of Technical Manager, you will provide leadership, coaching and development to a team of developers in order to achieve overall technical delivery and operational objectives.
This is an exciting opportunity to build industry leading software in a fast paced environment.
Responsibilities
• Works with business stakeholders and delivery teams to ensure emphasis is placed on major strategies and high pay-back opportunities.
• Establishes plans, policies, and procedures within the group.
• Ensures the consistency and compatibility of technology solutions company-wide.
• Impacts performance of the business through increased revenues or decreased and/or reduced costs.
• Manages 10+ direct reports across multiple locations
• Mentors developers on designing and developing fast, secure and scalable .NET solutions.
• Participates in strategic architecture discussions.
• Highly accountable for effectiveness, quality, and timeliness of project design decisions.
• Researches and evaluates alternative solutions and delivers proposals that meet business needs
• Works with internal resources, partner organizations and clients to resolve issues with requirements, design, etc.
• Designs solutions and creates artifacts from which the solution will be implemented.
• Reviews technical designs and code to ensure sound decisions are being made.
• Ensures team adheres to enterprise standards and processes throughout the development lifecycle.
• Performs and oversees team activities related to code management and application release processes.
• Continually evaluate development standards and processes to identify improvement opportunities.
• Demonstrates ability to work effectively with clients, management and staff to ensure the team is meeting their needs
• Responds to requests for information from clients, auditors, and internal resources.
• Provides regular status updates to management and to internal and external stakeholders.
• Understands and communicates technology and industry trends and roadmaps.
• Manages the human resources of the department, i.e. staff selection, training, compensation, performance, career planning.
• Responsible for resolution of production issues assigned to the team which can include on-call.
Position Requirements
• Bachelor's Degree, with a technology emphasis or equivalent experience
• 5-7 years' experience as a in a similar leadership role
• 10 + years' experience in application development
• 5+ year of experience in front end applications using advance javascript technologies
• Advanced proficiency with the following technologies: .NET Stack (C#), HTML, Angular 5+, CSS, SQL Server, IIS
• .NET Core and NoSQL database experience preferred
• Agile transformation experience preferred
• AWS or Azure experience preferred
• Travel industry experience preferred, including travel technology (Worldspan, Sabre, Apollo)
• Strong interpersonal and communication skills; excellent written, verbal and presentation skills • Project management skills; proven leadership ability
• Ability to manage multiple priorities with tight deadlines
• Expertise with designing RESTful Web Services, SOAP-based Web Services and Service Oriented Architecture
• Expertise with mocking frameworks, automated build & unit testing, Team Foundation System • Experience with scaling and performance tuning of web applications
• Experience with internationalization of web sites and payment processing
• Understands physical deployment of software across multiple tiers and network topologies.
• Experience in a service provider environment (i.e. B:B:C)
• Experience with industry standard information protection, data security guidelines, secure coding techniques & best practices (i.e. PCI/DSS, SOX, OWASP)
• Network experience a plus
• Experience with mobile development a plus
Ability to partner effectively with clients, team members, and user community
• Experience in establishing accessibility practice in development (WCAG AA 2.0)
Must be willing to travel up to 25%.
***This is a direct hire opportunity with cxLoyalty. We are not working with any third party recruiters.
About Us JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Consumer & Community Banking Group depends on innovators like you to serve consumers, small businesses, municipalities and non-profits. You'll support the delivery of award winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice. This group is also focused on developing and delivering cutting edged mobile applications, digital experiences and next generation banking technology solutions to better serve our clients and customers.