JPMorgan Chase
Dallas-Fort Worth, TX

Technical Manager Applications Development - cxLoyalty Travel (Dallas, TX)

| Dallas-Fort Worth, TX
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Job Description cxLoyalty is a global leader in loyalty and engagement solutions. With 35 years of experience and 200 million consumer touchpoints worldwide, cxLoyalty's unique combination of platform, content and delivery at scale set us apart in the marketplace. Over 3,000 leading banks, retailers, travel and telecom companies worldwide select cxLoyalty to design, administer and fulfill loyalty and engagement programs that strengthen and expand the value of their customer relationships.
We are currently seeking a passionate and seasoned Technical Manager for application development to join our growing team! In the role of Technical Manager, you will provide leadership, coaching and development to a team of developers in order to achieve overall technical delivery and operational objectives.
This is an exciting opportunity to build industry leading software in a fast paced environment.
Responsibilities
• Works with business stakeholders and delivery teams to ensure emphasis is placed on major strategies and high pay-back opportunities.
• Establishes plans, policies, and procedures within the group.
• Ensures the consistency and compatibility of technology solutions company-wide.
• Impacts performance of the business through increased revenues or decreased and/or reduced costs.
• Manages 10+ direct reports across multiple locations
• Mentors developers on designing and developing fast, secure and scalable .NET solutions.
• Participates in strategic architecture discussions.
• Highly accountable for effectiveness, quality, and timeliness of project design decisions.
• Researches and evaluates alternative solutions and delivers proposals that meet business needs
• Works with internal resources, partner organizations and clients to resolve issues with requirements, design, etc.
• Designs solutions and creates artifacts from which the solution will be implemented.
• Reviews technical designs and code to ensure sound decisions are being made.
• Ensures team adheres to enterprise standards and processes throughout the development lifecycle.
• Performs and oversees team activities related to code management and application release processes.
• Continually evaluate development standards and processes to identify improvement opportunities.
• Demonstrates ability to work effectively with clients, management and staff to ensure the team is meeting their needs
• Responds to requests for information from clients, auditors, and internal resources.
• Provides regular status updates to management and to internal and external stakeholders.
• Understands and communicates technology and industry trends and roadmaps.
• Manages the human resources of the department, i.e. staff selection, training, compensation, performance, career planning.
• Responsible for resolution of production issues assigned to the team which can include on-call.
Position Requirements
• Bachelor's Degree, with a technology emphasis or equivalent experience
• 5-7 years' experience as a in a similar leadership role
• 10 + years' experience in application development
• 5+ year of experience in front end applications using advance javascript technologies
• Advanced proficiency with the following technologies: .NET Stack (C#), HTML, Angular 5+, CSS, SQL Server, IIS
• .NET Core and NoSQL database experience preferred
• Agile transformation experience preferred
• AWS or Azure experience preferred
• Travel industry experience preferred, including travel technology (Worldspan, Sabre, Apollo)
• Strong interpersonal and communication skills; excellent written, verbal and presentation skills • Project management skills; proven leadership ability
• Ability to manage multiple priorities with tight deadlines
• Expertise with designing RESTful Web Services, SOAP-based Web Services and Service Oriented Architecture
• Expertise with mocking frameworks, automated build & unit testing, Team Foundation System • Experience with scaling and performance tuning of web applications
• Experience with internationalization of web sites and payment processing
• Understands physical deployment of software across multiple tiers and network topologies.
• Experience in a service provider environment (i.e. B:B:C)
• Experience with industry standard information protection, data security guidelines, secure coding techniques & best practices (i.e. PCI/DSS, SOX, OWASP)
• Network experience a plus
• Experience with mobile development a plus
Ability to partner effectively with clients, team members, and user community
• Experience in establishing accessibility practice in development (WCAG AA 2.0)
Must be willing to travel up to 25%.
***This is a direct hire opportunity with cxLoyalty. We are not working with any third party recruiters.
About Us JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Consumer & Community Banking Group depends on innovators like you to serve consumers, small businesses, municipalities and non-profits. You'll support the delivery of award winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice. This group is also focused on developing and delivering cutting edged mobile applications, digital experiences and next generation banking technology solutions to better serve our clients and customers.
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Technology we use

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What are JPMorgan Chase Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Diversity
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Professional Development Benefits
Tuition Reimbursement
Diversity Program

An Insider's view of JPMorgan Chase

What’s the vibe like in the office?

My favorite thing about JPMorgan Chase is the vast number of problems we solve, and the diversity it takes to do that. Moving money, enabling payments and producing a world class customer experience are just a fraction of what we work on. Because the office is so casual and open, I get to participate in discussions on all of this.

Nick S.

Executive Director, Software Engineering

What projects are you most excited about?

As one of the largest financial institutions in the world, our scope of impact is huge. Knowing that a system we deliver is responsible for things millions do daily such as paying for groceries, withdrawing cash, or getting a loan pushes us toward solutions that scale, which is the most challenging but also the most rewarding part of our projects.

Edwin T.

Executive Director, Site Reliability Engineering

How does the company support your career growth?

JPMorgan has helped me develop as a professional – both as a technologist and as a business leader. I have taken advantage of executive leadership training and development aligned to the firm’s culture of “How We Do Business.” I feel good about working for a firm that invests in its #1 asset – US!

Lupe C.

Executive Director

How do you empower your team to be more creative?

Empowerment for Idea generation, problem solving and innovation is best coming from those who do the work. I engage my technologist in high profile work and foster an environment where ideas are welcome. Empowerment of our technologists is the key to success. Teams dig in, innovate and identify ways to create a better client experience.

Dawn T.

Managing Director, Software Engineering

How does the company support your career growth?

Working at JPMC has been a wonderful experience. I love how much JPMorgan Chase cares about its communities by offering support of technologists to local non-profit organizations through social innovation programs. The company also invests in its employees and provides many learning opportunities to us.

Meng M.

Software Engineer

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