Technical Enablement Specialist at Fivetran

| East Bay
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From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.

About the Role 

We are seeking an experienced Technical Enablement Specialist to help design, develop, and facilitate technical training content and programs to drive the onboarding and ongoing enablement of our technical teams (Engineering, Customer Success, and others). These programs include building technical learning paths, eLearning self-paced courses, certification, and other enablement programs to maximize the technical team members productivity leading to success in their role. The ability to manage multiple projects simultaneously is key to successful performance in this role. 

Our ideal candidate is passionate about training, accountable, highly organized, self-motivated and able to lead cross-functional projects. You are adaptable to changing priorities to drive performance, productivity and results via building strong relationships. 

We are constantly improving our programs to deliver the right training, at the right time, at the right level to drive measurable impact. We are a team with a powerful impact so your contribution will be impactful and highly visible. 

As a Technical Enablement Specialist, at Fivetran, you will:
  • Manage the logistics, scheduling, organizing and facilitating the onboarding program for the new technical team members and serve as a primary point of contact for the program. 
  • Design, Develop interactive and engaging training content using various authoring tools (e.g. Adobe Captivate, LMS tools, etc)
  • Assess and analyze the learning needs of team members based on current and future strategic plans.
  • Define and track the right metrics to evaluate the success of the programs.
  • Conduct post-training evaluations and gather feedback to continuously improve the programs.
  • Collaborate closely with other enablement team members to leverage best practices.
  • Work closely with leadership to define and communicate expectations and processes.
  • Facilitate cross-team collaboration, partnering closely with subject matter experts, and stakeholders to develop the most effective and engaging programs possible.

What you'll bring to the table:

  • You can take complex technical concepts and clearly explain them to technical and non-technical audiences. 
  • Excellent communication skills (written and verbal) and presentation skills with a variety of technical skill level learners and executives. 
  • Proficiencies in project management, instructional design methodologies, training content creation in multiple modalities and formats (elearning, ILT, virtual) 
  • Ability to work well under pressure, thrive in a fast-paced environment and stay flexible through growth and change. 
  • Team player and relationship builder. 
  • Ability to lead and influence cross-functional teams in a very collaborative manner.
  • Ability to influence others in order to get things done, even with no direct line of authority.
  • You have a proven track record of picking up new technical skills quickly. 

Nice to haves:

Experience with learning management systems (preferably WorkRamp) 

  • Experience with project and knowledge management tools and platforms
  • Experience building playbooks and document processes. 
  • Familiarity with tools such as Zendesk, Github, IntelliJ, AWS Logs, aned CircleCI.
  • Comprehension of cloud      
Perks and Benefits:
  • 100% paid Medical, Dental, Vision and Basic Life Insurance. Benefits begin on your first day!
  • Option of Health Savings Account (HSA) or Flexible Savings Account (FSA)
  • Generous paid time off (PTO) plus paid sick time, holidays, parental leave, and volunteer days off
  • 401k match program
  • Eligible donation match program
  • Monthly cell phone stipend
  • Work-from-home equipment reimbursement for your home office setup!
  • Professional development and training opportunities
  • Company virtual happy hours and fun team building activities
  • Pet Insurance -- and yes, you can bring your well-behaved fur babies to work
  • Commuter benefits to help with transit and parking costs
 

We’re honored to be valued at over $5.6 billion, but more importantly, we’re proud of our core values of Integrity, Initiative, and One Team, One Dream. To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video.

To learn more about our candidate privacy policy, you can read our statement here.

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Technology we use

  • Engineering
    • JavaLanguages
    • PythonLanguages
    • SqlLanguages
    • PostgreSQLDatabases

An Insider's view of Fivetran

How would you describe the company’s work-life balance?

"Our work-life balance is less about "balance" and more about flowing seamlessly between the two. Everyone understands that to be our best in the workplace we have to embrace our true selves. That means a bike ride or yoga in the middle of the day is a priority so we can deliver great results for our customers, company, colleagues, and ourselves."

Mike Faber

Sales Leader Enablement Manager

How do you collaborate with other teams in the company?

" I collaborated with other departments on a weekly if not daily basis. Our core value of One Team One Dream ensures that everyone makes decisions that are in the best interest of the organization."

Andrew Sutherland

Business Development Manager

What are some things you learned at the company?

Fivetran is a true rocketship. I didn’t realize what an incredible company I was joining, so I feel lucky to be here every day. Everyone loves Fivetran whether they’re a customer or they’re an employee. We all strive toward a common goal of making Fivetran the best, and we’ve done a pretty amazing job at it.

Rachel Musiker

Account Executive

How has your career grown since starting at the company?

I just celebrated my one year anniversary with Fivetran! The accelerated growth has given me so many chances to learn new things and show off my skills! I’ve already been promoted twice and have more ambitious goals ahead!

Emily Chapman

Recruiting Team Lead

What are Fivetran Perks + Benefits

Fivetran Benefits Overview

100% paid Medical, Dental, Vision and Basic Life Insurance
25 days annual paid vacation, plus 13 paid holidays and generous sick time
401k match program
Pet Insurance -- and yes, you can bring your well-behaved fur babies to work
Commuter pre-tax benefits options to help with transit and parking costs
Professional development and training opportunities
Unlimited coffee, office snacks, and frequent catered lunches
Company happy hours and fun team building activities

Culture
Volunteer in local community
Fivetran encourages every employee to volunteer by giving them 2 days off each year to dedicate to a volunteer opportunity! How cool is that?!
Partners with Nonprofits
Fivetran partners with a number of nonprofits throughout the year via donation matching and other co-sponsored events.
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Diversity manifesto
Diversity Employee Resource Groups
In 2020, our team launched new Employee Resource Groups like: Women's Network, 7ERG (LGBTQIA), and BFN (Black at Fivetran)
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Fivetran host a Wellness Week every yea
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Customized development tracks
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