Technical Documentation Specialist at Pluralsight (Remote)

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Job Description:
At Pluralsight, our Support team is a centralized resource for internal and external customers providing product and system expertise. We are building a world-class Support experience by focusing on a high level of technical knowledge, systems built around speed and feedback distribution across the organization, and issue resolution.
A Technical Document Specialist (TDS) is an integral part of Pluralsight's Support department and owns the strategy, administration, execution, and evolution of our technical documentation and self-serve systems. As part of the Documentation team, the TDS will work closely with Experience, Product Marketing, and Support.
Who you are:
  • You are detailed, persistent, and methodical.
  • You love serving customers!
  • You value getting a complete understanding of a situation to ask good questions.
  • You explore or think through the logic of how things work.
  • You like to understand a desired outcome, get the context, then work carefully to deliver the result.
  • You are open to others' viewpoints, and enjoy viewing situations from another perspective.
  • You enjoy writing, explaining processes to others, and providing self-serve resources.
  • You are insatiably curious, and passionate about learning! You can easily adapt to change.

Where you'll advise:
As the main touchpoint of Help Center content, you will create articles for the Help Center and possibly elsewhere. You follow company voice, tone, and best practices to provide an amazingly informative and enjoyable self-serve experience for our customers.
What you'll do:
Technical Writing
  • Scope, prioritize, investigate, and write technical documentation articles within our Help Center, located at help.pluralsight.com
  • Test product features and review existing articles to ensure documentation is correct
  • Meet regularly with cross-company partners to understand detailed nuances of features or promotions
  • Follow and contribute to team process for reviewing, removing, or adding new documentation
  • Create, train, and review on product and internal support documentation processes and standards
  • Advise on self-serve systems to optimize our customer experience, including re-categorization, terminology, and tools

Experience you'll need:
  • 2+ years of technical writing experience
  • Bachelor's in related industry/field or equivalent experience (English, Communications, Journalism, UI/UX, Computer Science, Computer Engineering, Information Systems)
  • Strong interpersonal communication and diplomacy skills handling different cross-functional teams
  • Ability to quickly analyze and comprehend new or unfamiliar technical systems, processes, and terminology
  • Ability to function effectively working with a distributed team

Be Yourself. Pluralsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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Technology we use

  • Engineering
  • Product
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An Insider's view of Pluralsight

How would you describe the company’s work-life balance?

Oh, it is incredible here. Pluralsight constantly reminds me how important I am to the company both personally and professionally. Pluralsight creates a space where I can work, grow, and connect with similar people in so many different parts of the world while still leaving enough room for me to focus and find joy in my personal life as well.

Chris (he/him)

Executive Assistant to the CMO

What's the biggest problem your team is solving?

The goal of a user profile is to provide a sense of identity in a personalized and centralized portfolio. Today, users provide this data in many different ways throughout the platform. Our greatest challenge is to build a unified profile with a centralized view of a user’s data to paint one clear picture of all their interactions in the platform.

Anesha (she/her)

Senior Product Manager | seeColor ERG Chair

What does career growth look like on your team?

We embrace a mindset of continuous improvement and encourage team members to take ownership of their careers. As part of that, we advise leaders and team members to co-create development plans. Whether it be up-skilling, re-skilling, or expanding their influence we believe in investing skills development and facilitating growth experiences.

Ai-ling (she/they)

SVP of Skills Content Platform

What makes someone successful on your team?

A successful individual brings their true self to work. Teams do not benefit from a group that contains like minded individuals from similar backgrounds. We learn so much from each other and about ourselves when we have a team with diverse ways of thinking and experiences. It also creates a healthy, challenging environment that befits the company.

M.A. (she/her)

Sr. Manager, Product & Technical Support

What are Pluralsight Perks + Benefits

Pluralsight Benefits Overview

LIVE YOUR BEST LIFE
In and out of the office

UNLIMITED PAID TIME OFF + 4 recharge weeks (2 company-wide, 2 individual)
Take time off when you need it. And we actually want you to use it.

PARENTAL LEAVE
Welcome your newest addition, whether by birth or placement, with 16 weeks of leave + 6 weeks of flex return.

WELLNESS
Stay on your A-game with standing desks and gym reimbursements.

MEDICAL COVERAGE
Comprehensive medical, dental and vision coverage with a few medical plan options to give you, your spouse or domestic partner and your children flexibility. Plans include mental health, infertility, bariatric, and acupuncture coverages.

TOTAL REWARDS
Feel appreciated with fair salary, bonus plans and 401k matching with immediate vesting.

OFFICE (AND HOME OFFICE) PERKS
Level-up office life with a snack wall, catered lunches and free massages, or for remote employees, make work from home work for you with our Remote Workspace Reimbursement program

TUITION REIMBURSEMENT
Learn something new and let us help you with the bill.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

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