Technical Customer Support Associate - Weekends (UK, Ireland, Sweden, or Portugal)

| Remote
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Webflow is a visual web development platform that empowers non-coders to create incredible experiences for the web. We’re looking for a Technical Customer Support Associate to help empower our customers to do their best work and make Webflow the best product possible. 

About the role 
  • Location: EMEA Remote (UK, Ireland, Sweden, or Portugal)
  • Preferred time zones: EMEA (UK, Ireland, Sweden, or Portugal)
  • Type: 40 hours per week, Full Time

We have ambitious goals for 2021 to build out 24/7 support, so if you have weekend availability we'd love to hear from you. We're looking for candidates who can work Wednesday-Sunday or Saturday-Wednesday.

Please let us know your availability in your application!

As a Technical Customer Support Associate, you’ll … 

  • Provide consistently high-quality customer experiences for all Webflow customers 
  • Help customers in support queues using applications including but not limited to ClickUp and Zendesk
  • File bugs, troubleshoot issues, and collaborate with the team to provide an excellent customer experience
  • Advocate for our customers and work closely with your team and manager to find areas of improvement within our product and services. 
About You

You’ll thrive as a Technical Customer Support Associate if you:

  • Have demonstrated experience with providing high-touch customer support over email, phones and live chat in SAAS or technical customer service 
  • Possess a deep understanding of Webflow products or have experience with other web design tools or platforms
  • Understand HTML, CSS, DNS or have advanced understanding of Webflow
  • Exhibit analytical reasoning and critical thinking skills for technical troubleshooting 
  • Have the ability to learn new digital tools quickly
  • Work autonomously, creatively, and kindly with your teammates while empowering and supporting those around you
  • Practice radical candor with your colleagues to communicate clearly. You can start from the common ground as a great listener and work towards creative solutions with others
  • Advocate for others – including customers and colleagues – and you want to build a career in customer support!
  • Have demonstrated written and verbal communication skills in the English language - Additional French and/or German skills welcomed

If you don’t meet 100% of the above qualifications, you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role's requirements.

About us
At Webflow, we believe that what we’re doing doesn’t define our success — so we focus on our “why" and "how"
 
Our Mission:
To empower everyone to create for the web — and lead impactful, fulfilling lives while we do it.
 
Our Core Behaviors:
  1. Earn customer trust
  2. Get it done, do it right
  3. Practice candor with care
  4. Dream big, ship often
Our commitments to you 
  • We’ll pay you! This is a 40 hour per week contract that includes equity
  • We’ll invest in your physical and mental well-being with a monthly stipend for health and wellness expenses 
  • We’ll pay you to take a vacation … seriously. We’ll give you a $1,000 bonus for taking your first vacation with us that is more than 5 days 
  • We offer flexible parental leave 
  • We give you a 5 week sabbatical after 5 years of service
  • We provide remote employees with the equipment and productivity stipend they need to create a great remote work environment 
  • We will offer you the support you need to help you grow as an impactful Technical Customer Support Associate and a healthy human being 
Think you’re a good fit for the role?

If you share our values and our enthusiasm for empowering the world and you’re up for the challenge of working remotely for a distributed team, we would love to hear from you and explore the value you can add to our team. 

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Technology we use

  • Engineering
  • Sales & Marketing
    • JavascriptLanguages
    • GraphQLLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • MongoDBDatabases
    • DockerDatabases
    • TerraformDatabases
    • HubSpotCRM

What are Webflow Perks + Benefits

Webflow Benefits Overview

• 3 weeks PTO (4 weeks after 2 years, 5 weeks after 5 years) + 8 national holidays
• Bonus extra PTO week we call "winter recharge" between Christmas and New Years Day. Employees can also elect to "flex" the holidays and take 5 flex observance days in place of the bonus week.
• $1,000 bonus the first time you take a vacation that's 5 days or longer
• We cover 100% of our health plan (which is a Platinum-level plan that has a $0 deductible) for you and any eligible dependents.
• $1,000/year Health Reimbursement Account funded by Webflow (can be used on a bunch of health-related things, jumps to $3,000/year if you have dependents).
• We provide family leave (including adoption) to all parents. All parents receive 8 weeks paid no matter their location, and birth givers receive up to 8 additional weeks for medical recovery. After leave, you can arrange for flexible hours, or even use some days from your leave after you return to work.
• 10% time (4 hours a week) to spend on special projects or learning - the only caveat is that it should somehow benefit the company, even if it means you're learning some new skill that you think might be applicable to our team or will improve our culture.
• $380/month in Webflow-paid commuter benefits (can be used for parking and transit if you commute to a workspace)
• Remote team members who do not receive a commuter benefit receive a $380 allowance toward their remote office, coworking space or to create their own home office of their dreams.
• $1000/yr (or more, we've been very flexible) in skill development reimbursements (things like books, Egghead.io classes if you want to learn how to code, conferences, etc)
• 401k plan (though no match yet)
• The latest gear (Macbook Pro, Standing Desk, etc) to be productive
• Yearly team retreat (Mexico, Portugal, and San Diego) and HQ visits
• BTO - Birthday Time Off!
• $200 monthly health and wellness stipend.

Culture
Friends outside of work
Eat lunch together
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity Employee Resource Groups
BlackFlow is our inaugural employee resource group dedicated to building community for Black people at Webflow. We currently have other affinity groups that are transitioning into ERGs.
Hiring Practices that Promote Diversity
Webflow follows the Rooney Rule as it's guide in ensuring diversity is a top priority.
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Fitness Subsidies
Home Office Stipend for Remote Employees
Webflow offers a $380/month stipend to its remote employees for home office needs.
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Webflow hosts lunch and learn meetings once per month.
Promote from within
Time allotted for learning
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