Our success is dependent on building teams that include people from different backgrounds and experiences who can challenge each other’s assumptions with fresh perspectives. To that end, we look for a diverse pool of applicants including those from historically marginalized groups — women, people with disabilities, people of color, people who are lesbian, gay, bisexual, transgender, and/or gender nonconforming, first and second generation immigrants, veterans, and people from different socioeconomic backgrounds.

The Role

Outreach is a leader in sales engagement software and one of the fastest growing technology companies in the country. As a Technical Consultant you will play an important role working as a subject matter expert alongside our Professional Services and Strategic Consultants and Project Managers within the Professional Services line of business. Working in a fast-paced environment, you will work to implement, upgrade, and configure various solutions in our sales engagement platform. The success of this role will be measured by the overall business impact, client adoption of technology best practices, and quality of platform setup conducted by the consultant.

This position can sit remotely in Eastern Time Zone and will report to the Technical Services Practice Manager.

Responsibilities

• Manage and execute on implementations & projects for customers
• Perform detailed discovery with customers around their CRM usage and translate that to Outreach integration functionality
• Become a subject matter expert on a multitude of Outreach technologies, advising both internal and external stakeholders
• Partner with Program & Project Managers, Professional Services Consultants, Trainers, and customer stakeholders to successfully drive projects to completion
• Distill information from a variety of sources to inform complex configuration setup
• Present complex technical scenarios to a less technical audience 
• Assess and thoroughly understand the CRM schema, architecture, and object definitions leveraged at Outreach 

Qualifications

• Minimum of 1-2 years of experience in a technical consulting or support role, preferably in the SaaS space
• History of collaborating with teammates to solve difficult problems 
• Experience with technical testing and troubleshooting processes
• Ability to be a trusted strategic advisor while also being able to jump in and get things done
• Successful history of customer first thinking, results-orientated actions, and ownership of outcomes
• Proven history of learning new technologies and technical skills quickly and efficiently
• Exceptional communication skills - this includes listening to others and delivering your own message
• Flexibility and ability to adjust on the fly to new business demands and changing environments.

Preferred Qualifications

• Ability to speak with basic knowledge about a broad spectrum of technical topics including APIs, CRM Integration, security, privacy, and integrations
• History of becoming a subject matter expert 
• Background in business consulting with clientele that spans multiple industries
• Strong familiarity with CRMs such as Salesforce, Dynamics, or SAP.
• Track record of of leading with optimism to help others persevere in difficult situations
• Expertise in working with a Sales Engagement Platform




We know it's tough, but please try to avoid the confidence gap. You don't have to exactly match all of the listed requirements to be considered for this role.

Why You’ll Love It Here

• Generous medical, dental, and vision coverage for full-time employees and their dependents

• Flexible time off

• 401k to help you save for the future

• Company-organized and personal paid volunteer days to support the community that supports us

• Fun company and team outings (or virtual events these days!) because we play just as hard as we work

• Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Women's Network), AAPI, Rainbow (LGBTQIA+), Gender+, LatinX, Black Excellence, Disability Community, and Veterans

• A parental leave program that includes not just extended time off but options for a paid night nurse, food delivery, gradual return to work, and the Gottman Institute's Bringing Home Baby course for new parents

• Employee referral bonuses to encourage the addition of great new people to the team

• Plus, unlimited snacks and beverages in our kitchen (once we're back in the office, that is!)

• We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status