Technical Community Manager at GitHub (Remote)
Technical Community Manager - (Full Time)
GitHub helps companies, organizations, and groups of individuals succeed by allowing them to build better software, together. We are building a global platform for developer collaboration to accelerate human progress. The Community Engagement team’s vision is for GitHub to have a responsive and delightful Community Forum where customers help customers quickly find answers to their questions and Hubbers regularly engage with community members.
About the Role
We are looking for a Technical Community Moderation lead for the Community Engagement team in Customer Success. In this role, you will focus on platform moderation for the GitHub Community Forum, alignment with trust & safety, and moderation & spam mitigation tooling performance and documentation. You will work cross-functionally with our team of community managers and program managers in addition to Trust & Safety, Product Operations, Customer Outcomes, Digital Customer Success, and Product teams. You will own and drive the scope of work related to community forum platform moderation.
You are committed to the success of the open-source and GitHub communities and focused on the engagement, enjoyment, and growth of our communities. You believe in nurturing a “pay it forward” approach, helping customers successfully help each other through this channel.
What You’ll Do
What We’re Looking For
Technical Support Experience
General Professional Experience
(Colorado only*) Minimum salary of $73,500to maximum $189,300 + bonus + equity + benefits.
· Note: Disclosure as required by sb19-085 (8-5-20) of the minimum salary compensation for this role when being hired in Colorado.
Who We Are:
GitHub is the developer company. We make it easier for developers to be developers: to work together, to solve challenging problems, and to create the world’s most important technologies. We foster a collaborative community that can come together—as individuals and in teams—to create the future of software and make a difference in the world.
Customer Obsessed - Trust by Default - Ship to Learn - Own the Outcome - Growth Mindset - Global Product, Global Team - Anything is Possible - Practice Kindness
Why You Should Join:
At GitHub, we constantly strive to create an environment that allows our employees (Hubbers) to do the best work of their lives. We've designed one of the coolest workspaces in San Francisco (HQ), where many Hubbers work, snack, and create daily. The rest of our Hubbers work remotely around the globe. Check out an updated list of where we can hire here: https://github.com/about/careers/remote
We are also committed to keeping Hubbers healthy, motivated, focused and creative. We've designed our top-notch benefits program with these goals in mind. In a nutshell, we've built a place where we truly love working, we think you will too.
GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate!
Please note that benefits vary by country. If you have any questions, please don't hesitate to ask your Talent Partner.