Position Type :
Full time
Type Of Hire :
Experienced (relevant combo of work and education)
Education Desired :
Bachelor of Commerce/Business
Travel Percentage :
0%
Job Description
Who Are We:
FIS connects consumers to their money through leading-edge payments solutions. We're the development engine of FIS: the largest, Fortune 500, Fintech company in the world. Our solution is branded by our customers - banks and retailers - so you might not have heard of us. But, if you've used a mobile banking app, interacted with an ATM, or used a debit card to complete a financial transaction, you're most likely using FIS software. Our product is one that touches the average consumer on a regular basis, and makes the financial world go 'round.
Headquartered in Jacksonville, Florida, FIS serves more than 20,000 clients in over 130 countries, and our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company, ranked 392 on the Fortune 500 list and is a member of Standard & Poor's 500® Index. Named a 2016 "World's Most Admired Company" by Fortune Magazine.
Job Description:
Responsible for providing level one client support by taking calls, responding to emails, opening/assigning/owning tickets, answering questions and troubleshooting issues within the ATM Helpdesk. This position serves as a first point of contact for many high-profile FIS ATM clients. Candidate must have the ability to handle multiple priorities in a high-paced environment.
General Duties & Responsibilities:

• Provide effective customer service by using soft skills and troubleshooting skills to resolve client issues and requests. Ability to ask probing questions to gather relevant information on routine and complex calls.
• Responds to customer support inquiries via telephone or in written internet-based email or chat sessions.
• Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
• Thoroughly document each client interaction in ticketing system.
• Communicates highly technical information to both technical and nontechnical personnel
• Stays up-to-date with the latest technology
• Provides in-depth product support to FIS clients by resolving incoming inquiries.
• Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities.
• Performs other related duties as assigned.

Education Requirements:
Bachelor's Degree in business or related field or the equivalent combination of education, training, or work experience. (High school diploma or GED for job levels I and II.)
General Skills And Abilities:
• Prior banking or finance related experiences a plus• Documents client information and recurring technical issues to support product quality programs and product development• Knowledge of FIS products and services• Strong analytical skills• Knowledge in programming, business analysis or implementation of software products• Organizational and time management skills required• Self-starter with proven ability to work independently• Extremely comfortable working with computers and a variety of applications• Excellent oral and written communications skills• Strong problem solving skills
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice .
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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