Technical Application Specialist at Epicor

| San Diego, CA
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Description & Requirements
Technical Application Specialist
About Us:
Epicor Software is a global technology leader dedicated to helping businesses drive growth for more than 45 years. Our modern, industry-specific software helps customers boost efficiency and productivity by simplifying and automating everyday processes. We have a stellar team of nearly 4,000 worldwide employees who are passionate about building exceptional products and solutions through teamwork, constant innovation, and integrity. We strive to hire and reward star players who inspire one another and drive results for the business and our customers.
About the Role:
Epicor Software Corporation has an immediate opportunity for a Technical Support Analyst in our eCommerce Support Group. This opportunity is a step on to the IT career ladder for a dynamic individual who can demonstrate the aptitude to learn/build on existing skills. We seek a self-starter who possesses strong problem solving, analytical and communications skills, who can be a team player and work as part of a growing global team.
What You'll Do:
• Respond to client calls in a professional manner, providing solutions and advice where appropriate
• Ensuring Service Quality levels are maintained
• Ensuring all issues are handled in a timely manner
• Reviewing outstanding issues, ensuring clients are kept informed of progress
What You Need to Succeed:
• Bachelor's degree in a technical discipline preferred.
• Familiarity of SaaS and eCommerce
• A background or previous experience in customer service support
• Problem solving working in on a multi layered platform
• Understanding of web technologies like IIS
• Knowledge/experience of HTML or CSS
• Understanding of SSL certificates and encryption fundamentals
• Ability to effectively communicate technical details to all levels of end users
• Collaborate across teams to identify root cause for technical issues and drive technical issues through to resolution
• Must be a self-starter who can work independently as well as in a team
• To be part of the Weekend On-Call rotation. Employees that participate in On-Call are compensated with Bonus Pay and overtime hours for any customer engagements
Additional Skills That Could Set You Apart:
• Previous experience of supporting a Magento eCommerce solution
Why You Should Click Apply:
With almost five decades of industry experience, Epicor is the leader in Enterprise Resource Planning. Now is an exciting moment of transformation for our teams as we are well on our way to becoming the cloud vendor of choice. As we work to enable a world of better business through the power of collaboration, you will have all new opportunities for internal mobility, to develop and sharpen your skills, and to work interdepartmentally on a global level. Check out what some of our employees are saying about internal mobility at Epicor here.
"Epicor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, gender identity, disability or veteran status."
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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • SqlLanguages
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • DjangoFrameworks

What are Epicor Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Vacation & Time Off Benefits
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
Game Room
Happy Hours
Parking
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Customized development tracks
Paid industry certifications

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