Tech Support Specialist at The Judge Group (Miami, FL)

| Miami, FL
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Location: REMOTE
Description: Our client is currently seeking a Tech Support Specialist
Location: Remote
Duration: Contract

This job will have the following responsibilities:
  • Troubleshoot production issues to find the root cause and find solutions which may be related to product configurations, server issues, or coding defects
  • Acknowledge and respond to tickets submitted via JIRA / Service Desk following the defined SLAs
  • Act as a liaison between the client, and engineering teams to find quick and meaningful resolution to technical issues
  • Perform regular monitoring of production systems
  • Track open issues and update client as needed
  • Extract client configuration data as required by Operations / Accounts team
  • Extract meaningful learnings and patterns from production issues and suggest new features / enhancements to product management group for future releases
Qualifications & Requirements:
  • 1+ year experience/knowledge of of MySQL, MSSQL, or Oracle
  • 1+ year experience/knowledge writing complex SQL queries
  • Working knowledge of Java or PHP
  • Ability to automate common recurring tasks using a scripting language (shell, perl scripts) and other industry standard tools

Contact: [email protected]

This job and many more are available through The Judge Group. Find us on the web at
More Information on The Judge Group
The Judge Group operates in the Consulting industry. The company is located in Wayne, PA, Philadelphia, PA, Matawan, NJ, New York, NY, Waltham, MA, Providence, RI, Southfield, MI, Westerville, OH, Vienna, VA, Richmond, VA, Charlotte, NC, Atlanta, GA, Jacksonville, FL, Tampa, FL, Chicago, IL, St Louis, MO, Edina, MN, Kansas City, MO, Austin, TX, Dallas, TX, Bentonville, AR, Denver, CO, Phoenix, AZ, Irvine, CA, San Francisco, CA and Tacoma, WA. The Judge Group was founded in 1970. It has 1928 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Dental Benefits, Health Insurance Benefits, 401(K), Performance Bonus and Paid Holidays. To see all 406 open jobs at The Judge Group, click here.
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