Location: REMOTE
Description: Our client is currently seeking a Tech Support Specialist
Location: Remote
Duration: Contract

This job will have the following responsibilities:

• Troubleshoot production issues to find the root cause and find solutions which may be related to product configurations, server issues, or coding defects
• Acknowledge and respond to tickets submitted via JIRA / Service Desk following the defined SLAs
• Act as a liaison between the client, and engineering teams to find quick and meaningful resolution to technical issues
• Perform regular monitoring of production systems
• Track open issues and update client as needed
• Extract client configuration data as required by Operations / Accounts team
• Extract meaningful learnings and patterns from production issues and suggest new features / enhancements to product management group for future releases

Qualifications & Requirements:

• 1+ year experience/knowledge of of MySQL, MSSQL, or Oracle
• 1+ year experience/knowledge writing complex SQL queries
• Working knowledge of Java or PHP
• Ability to automate common recurring tasks using a scripting language (shell, perl scripts) and other industry standard tools

Contact: [email protected]

This job and many more are available through The Judge Group. Find us on the web at www.judge.com