Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life's best work.SM
The Tech Support Specialist will perform data collection and analyses to support California state and County of San Diego requirements. Requirements would include meeting with stakeholders to understand data requirements and create business flows and document processes as well as track and measure the progress of data gathering. This position will also support and resolve application inquiries, review reports, propose report and application updates, perform User Acceptance Testing, and other related work as requested.
Primary Responsibilities:

• Facilitate needed requirements-gathering activities and collaborate with internal Optum MIS departments to reach resolutions regarding County of San Diego initiatives and related projects
• Participate in creating implementation plans for identified solutions
• Ensure project requirements are clearly documented and support traceability
• Ensure identified solutions meet business requirements
• Collaborate with business and technical stakeholders to identify specific business requirements
• Conduct current state analysis to gather current business, functional and non-functional requirements, and constraints
• Gather information to define requirements and document future state
• Identify/establish appropriate targets to validate business requirements are met
• Develop business context diagrams (e.g. business data flows) to analyze project requirements
• Be able to identify business impact of system changes
• Define, update, and track/measure progress of requirements-gathering process
• Participate in reviews of concept design to provide appropriate consult to satisfy project requirements
• Communicate ongoing updates to stakeholders to ensure alignment with project status
• Seek opportunities to improve operating efficiencies and effectiveness
• Support ongoing monitoring and adjustment of project scope

Secondary Responsibilities:

• Provide customer service support to both internal users and external customers on County of San Diego initiatives and related projects
• Coordinate communications with UBH Data Analysts, County MH MIS, County MH Billing Unit and County QI
• Provide customer service support to both internal users and external customers on UBH applications / web pages and CCBH Software
• Log systems related problems in Help Desk database, troubleshoot problems and resolve basic system problems for customers and end-users at differing experience levels
• Coordinate with County MH MIS to resolve user account and system problems
• Work as liaison between internal staff and Corporate IT
• Monitor Optum Public Sector Website content, connectivity and coordinate all changes with webmaster
• Provide navigational and access support to internal and external customers using the Optum Public Sector Website

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

• Bachelor's Degree (or higher) OR 3+ years of tech support experience
• 5+ years of experience with Microsoft Office Suite (Microsoft Excel required for creating and analyzing monthly productivity reports, tables, spreadsheets, and dashboards and Microsoft Outlook required for sending properly formatted mass correspondence and documents to and from end users)
• 2+ years of demonstrated experience with user applications support OR 2+ years of experience using mental health computer applications including data entry and report submission
• 2+ years of experience using Teams and navigating on-line conference apps and hosting meetings of large groups
• 2+ years of experience providing basic training in individual or group settings
• Must be able to work in San Diego County's EHR system (CCBH / Anasazi) without restrictions
• Must be able to take on a rotation to provide on-call after hours support

Preferred Qualifications:

• Associate's Degree (or higher)
• Previous experience working in a call center or a high telecom traffic environment

Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.
California Residents Only: The hourly range for California residents is $27.07 to $53.08. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
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