As a Technical Service Representative you will play a key role of technical service is a key part of the overall selling effort. This position serves as a dual role as you will assume primary account responsibility (onsite) from a sales standpoint by providing sales support to maintain and expand business at existing accounts and to assist with start-ups of new accounts. The TSR must be well versed in product composition, customer application equipment, environmental issues, and processes that are ancillary to the finishing operations.
A successful TSR will have to quickly come up to speed with PPG's Pretreatment, Electrocoat, Powder, Liquid coating technologies and methodologies to ensure the high level of customer satisfaction that is expected and provided.
Key Responsibilities
- Take a proactive approach as it relates to paint quality, addressing/solving issues, and process management and be able to understand the customer operation to provide all-around strong service and support.
- Align with all of PPG EHS guidelines and initiatives.
- Build sales position by establishing strong customer relationships at all levels, provide timely resolution to customer's concerns, and quickly troubleshoot problems.
- Oversee / implement strategies for the management of inventory programs at customer locations of PPG product to increase inventory turns, reduce product obsolescence and maximize freight advantages.
- Identify customer's needs / expectations and assess competitive activities such that sales strategies can be developed to increase sales / profits.
- Maximize profit contribution by differentiation through superior technical problem solving which produces higher yield rates, lower reject rates and optimum appearance on the customer's production line.
- Primary contact person for all customer complaints and questions. Will be the lead spokesperson / liaison in communicating between the customer and internal PPG support departments.
- May be asked to lead customer projects, assist with process improvements, and look for cost savings for the customer. This will also include inventory management which may also include the ordering of all products for the customer and developing usage reports.
- Individual will also service other customers in surrounding states and support the sales and service team when necessary.
Qualifications
- High School Diploma or GED is required. Bachelor's degree is preferred.
- Pretreatment, Ecoat, Powder and Liquid coatings experience
- Willingness to travel daily to service customers in the Atlanta, Georgia area
- Application troubleshooting experience in two or more technologies
- Willingness to travel daily to service customers
- Experience with Statistical Process Control and lean principles is preferred
- Excellent interpersonal skills with the ability to build trust and respect by working closely with the customer to develop strong relationships
- Self-motivated with the ability to work independently with an unselfish work ethic, a strong sense of self-accomplishment, and strong problem solving skills.
- Strong problem identification and problem resolution / trouble-shooting skills
About us:
Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and aim to strive today to do better than yesterday - every day.
PPG: WE Protect AND BEAUTIFY THE WORLD™
Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other companyTo learn more, visit www.ppg.com and follow @ PPG on Twitter.
The PPG Way
Every single day at PPG:
We partner with customers to create mutual value.
We are insightful, dedicated and proactive. We have intimate knowledge of the market and our customers. We focus on practical solutions that make a difference.
We are "One PPG" to the world.
We are better and stronger together. We leverage our scale to reach new markets and introduce innovative technologies as we differentiate and disrupt our markets.
We trust our people every day, in every way.
We enable and empower our people to make the right decisions. We are inclusive, transparent and respectful. Our feedback is clear and actionable.
We make it happen.
We have a passion for winning. We achieve. We deliver with discipline and integrity. We bring our best energy to our work. We decide and act intelligently and quickly.
We run it like we own it.
We respect one another by being responsible and accountable. We always act in the best interest of our company, customers, shareholders and our communities.
We do better today than yesterday - everyday.
We continuously learn. We develop our people to grow our businesses.
PPG Way: (Click here to learn more about the PPG Way)
We are One PPG: http://one.ppg.com/
PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email [email protected].
PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.
Benefits will be discussed with you by your recruiter during the hiring process.
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EEO is the Law: https://www.eeoc.gov/sites/default/files/migrated_files/employers/eeoc_self_print_poster.pdf
EEO is the Law Supplement: http://www.eeoc.gov/sites/default/files/migrated_files/employers/eeoc_gina_supplement.pdf