Tech Ops Application Systems Specialist at RSM US LLP

| Minneapolis–Saint Paul, MN
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The RSM Tech Ops Application Systems Specialist role is to support and maintain applications under the purview of the RSM CS Technical Operations (Tech Ops) team. This includes application for both internal RSM staff and external clients with responsibilities of supporting; diagnosing, repairing, maintaining, documenting and upgrading all current and future RSM Tech Ops applications. This position may be remote. Office visits may be required in the future when appropriate.

Essential Duties
  • Initial point of contact for all Tech Ops incidents.
  • Work with users to resolve reported issues.
  • Determine severity and impact of reported issues.
  • Understand and deliver on RSM Tech Ops service offerings and commitments.
  • Understand audit requirements in order to adhere to policies and procedures, while following change control procedures.
  • Provide Level 1 support to end user in a timely fashion.
  • Determine root cause of reported ongoing issues problems.
  • Escalate critical issues to RSM Tech Ops management team.
  • Work with RSM Tech Ops team on preventative maintenance tasks.
  • Identify issues within the RSM Tech Ops application environment.
  • Keep current on new releases, features, and functionality as it relates to RSM Tech Ops applications.
  • Develop expertise in two or more RSM Tech Ops solution(s).
  • Develop and maintain technical documentation on RSM Tech Ops applications.
  • Adhere to SLAs to manage end-user expectations.
  • Adhere to Lifecycle protocols for all Tech Ops applications.
  • Alert RSM Tech Ops Management to emerging trends in service offering enhancements or requests.

Additional Responsibilities
  • Meet with RSM Tech Ops management weekly to review open issues.
  • Attend user group meetings and provide technical expertise in designated areas.
  • Develop resolution strategies for recurring issues.
  • Learn support requirements for new applications and modules.
  • Other duties as assigned

Minimum Qualifications


  • Bachelor's degree in Information Technology or related preferred and/or combination of education and relevant experience.

  • ITIL Foundation certification
  • ServiceNow Certified Systems Administrator (CSA)

  • Knowledge of Microsoft Office tools, including Excel and Visio
  • Creating support documentation for applications

  • Working knowledge of ServiceNow, BeyondTrust, Secret Server

  • Use of Help Desk application.
  • Working with users to resolve technical issues

  • Exposure to ServiceNow CSM or ITSM


  • Ability to self-direct and take initiative
  • Strong interpersonal and communication skills
  • Strong critical thinking skills
  • Strong problem solving skills
  • Strong organization skills
  • Ability to respond and be adaptable to changing priorities

You want your next step to be the right one. You've worked hard to get where you are today. And now you're ready to use your unique skills, talents and personality to achieve great things. RSM is a place where you are valued as an individual, mentored as a future leader, and recognized for your accomplishments and potential. Working directly with clients, key decision makers and business owners across various industries and geographies, you'll move quickly along the learning curve and our clients will benefit from your fresh perspective.

Experience RSM US. Experience the power of being understood.

RSM is an equal opportunity/affirmative action employer. Minorities/Females/Disabled/Veterans.

Job ID: req18526

Line of Business: Internal Client Service

SubFunction: Consulting Support

Job Type: FullTime

Req #: req18526

Location: Minneapolis, MN US

Region: National

Job Category: Business Consulting/Technology

Employment Type: Experienced

Degree Required: Bachelor

Travel: Yes
More Information on RSM US LLP
RSM US LLP operates in the Business Intelligence industry. The company is located in Chicago, IL. RSM US LLP was founded in 1926. It has 16030 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 376 open jobs at RSM US LLP, click here.
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