Team Manager - Open Systems(REMOTE)

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Company :
HM Health SolutionsJob Description :

JOB SUMMARY

This successful candidate will be responsible for ownership of our Open Systems platform for both AHN and Highmark, primarily RHEL with some OpenVMS, AIX and CentOS. Provides leadership through coaching, guidance, and manages work activities by understanding the critical goals and priorities. Reporting to an IT Manager, the Team Manager takes on day-to-day accountability of the Open Systems team, leveraging people, price, process, partners and the platform to deliver highly available services at or below market price. The person will manage a team comprised of remote analysts, engineers and architects located both on and off-shore.

ESSENTIAL RESPONSIBILITIES
  • Performs management responsibilities to include, but are not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity.
  • Plans, organizes, staffs, directs and controls the day-to-day operations of the department; develops and implements policies and programs as necessary; may have budgetary responsibility and authority.
  • Reliability and Resiliency -- Ensures processes are put in place or established processes are being followed to provide reliable services to the internal/external customers and the ability to bring back the services online in the quickest possible way with very minimal interruptions if and when they go down. Proactively puts the measures/metrics/alerts in place that would prevent these downtimes.
  • Performs project management activities including impact analysis, management of cost, schedules and risk, manages stakeholder expectations.


QUALIFICATIONS

Minimum
  • High School Diploma/GED or 10 years' relevant experience in lieu
  • 3 - 5 years' experience with multiple computer operating systems
  • 3 - 5 years' experience in End User Computing, Engineering, IT Infrastructure, Networking, Telecommunications or Operations
  • 3 - 5 years' experience supervising people, pricing, processes, or partners
  • 3 - 5 years' experience using productivity tools (Excel, Word, PowerPoint, etc)


Preferred
  • Bachelor's Degree - Information Technology Management or Computer Science
  • 3 - 5 years experience negotiating contracts and/or managing conflict
  • Working knowledge of information technology infrastructure library (ITIL) best practices related to configuration, change, incident, problem, and service level management
  • Linux Certification


KEY SKILLS
  • Solid staff development and engagement background
  • Competence within Information Technology disciplines
  • Proficiency in a variety of software applications related to an Open Systems environment
  • Strong understanding of the Open Systems environment including upstream and downstream dependencies/supporting systems
  • RHEL, AIX, OpenVMS and CentOS
  • Foundational Cloud Knowledge
  • Anti-virus systems
  • Backup and recovery
  • Ansible Tower
  • VMWare, vROps


Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy.

Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

EEO is The Law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity (https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf)

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For accommodation requests, please contact HR Services Online at [email protected]

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More Information on Highmark Health
Highmark Health operates in the Healthtech industry. The company is located in Pittsburgh, PA. Highmark Health was founded in 2022. It has 40000 total employees. To see all 30 open jobs at Highmark Health, click here.
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