Team Lead at Ubisoft (Raleigh, NC)

| Raleigh-Durham, NC
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Company Description

Ubisoft is composed of over 22,000 talented people located in 5 continents across the globe. With more than 80% of our teams dedicated to creation, Ubisoft is the biggest in-house creative force in the industry.

The company’s 40+ different creative studios work hand-in-hand each day to deliver rich and innovative gaming experiences that reflect the creativity and diversity of their teams. This cross-studio collaboration model means every team member has the opportunity to participate in challenging projects based on iconic brands including Assassin's Creed®, Tom Clancy's Rainbow Six Siege®, Tom Clancy's The Division®, For Honor®, Rabbids®, Rayman®, Watch Dogs®, Far Cry®, The Crew®, Just Dance® and more.

With an expansive global distribution network, Ubisoft is also a company that stays in close contact with its local fans.

Job Description

What You’ll Do 

Ubisoft, a global leader in the video games and entertainment software industry, is currently seeking a full-time Team Lead for its Community Management department in the Cary, North Carolina office. This position will report to the Senior Manager, Community Management and will be responsible for the day-to-day oversight of a global team of Community Managers and Community Representatives. The ideal candidate is a creative and avid gamer, who is an expert in online communities and social media, possesses excellent communication skills, and has the ability to successfully lead a team in a highly dynamic, production environment. 


Status: Full-time 

Location: Cary, NC 

Core Hours: Monday – Friday, 9 am – 6 pm 


Responsibilities 

  • Engage, lead, and supervise a global team of Community Managers and Community Representatives in day-to-day operations. 

  • Identify professional development opportunities for Community Managers and Community Representatives and provide guidance/mentorship for their professional growth. 

  • Partner with a global team of Community Managers, Community Representatives, Community Developers, and Customer Support personnel to support community management operations.

  • Monitor and report on team activity to ensure application of guidelines, policies, and best practices. 

  • Help coordinate the execution of the community strategy across a portfolio of global brands. 

  • Identify both internal and external best practices, partner with individual Community Managers and Community Representatives to execute assigned tasks, document results, and repeat as necessary. 

  • Assist in recruiting, training, and onboarding new team members. 

  • Support our adoption and use of various community management tools by providing guidance, troubleshooting, and tool administration, as needed. 

  • Create a fun, collaborative environment with a shared enthusiasm for community management. 

Qualifications

What You’ll Bring 

  • Experience in a Community Management role.

  • Previous experience with user moderation in a digital/online environment, including experience working with forums, social media management, and listening tools. 

  • Strong understanding of social media services, mechanics, and trends—particularly Facebook, Twitter, and Instagram.

  • Excellent written and oral communication skills and the ability to create quality documentation for internal and external audiences. 

  • Strong organizational skills and an independent, self-motivated work style. 

  • Proficiency with MS Office, especially Word, Excel, and PowerPoint. 

  • Relevant leadership experience is a significant plus. 

  • Experience in the video games industry a significant plus. 

Additional Information

WHAT YOU'LL GET

  • Medical, dental, and vision coverage
  • Employer HSA contribution (with enrollment in an HSA eligible medical plan)
  • 401k match
  • Paid vacation, holiday, and wellness time
  • Fitness, physical, and eSports challenge reimbursements
  • Rocket Lawyer online legal service membership
  • Paid parental leave
  • Paid time off to volunteer
  • Pawternity – paid time off to bond with a newly adopted pet
  • Sabbatical leave available after 5 years of employment
  • Generous discount on new Ubisoft games
  • Hybrid work environment 

Ubisoft is committed to creating an inclusive work environment that reflects the diversity of our player community. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, ethnicity, religion, gender, sexual orientation, age or disability status.

Skills and competencies show up in different forms and can be based on different experiences, that's why we strongly encourage you to apply even though you may not have all the requirements listed above.

At Ubisoft, you can come as you are. We embrace diversity in all its forms. We’re committed to fostering a work environment that is inclusive and respectful of all differences.

All your information will be kept confidential according to EEO guidelines.

More Information on Ubisoft
Ubisoft operates in the Gaming industry. The company is located in San Francisco, CA. Ubisoft was founded in 1986. It has 21450 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Health Insurance Benefits, 401(K), Paid Holidays, Paid Sick Days. To see all 45 open jobs at Ubisoft, click here.
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