Team Lead - US at Infosys (Des Moines, IA)

| Des Moines, IA
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Customer Service Lead - Infosys McCamish - Des Moines, IA

The Customer Service Lead role is an integral member of the team. Within our group, the team includes other functional roles that provides a career path for the right candidate.

The primary responsibilities of the Customer Service Lead is leading a multi-functional team that includes Post Issue Processing, Billing, and New Business and Call Center. The right candidate will be a self-starter with previous Leadership experience and knowledge of Annuity and Life Insurance products. They aspire to be a Subject Matter Expert on our processes and procedures and using multiple systems to manage the timeliness and quality of day to day transactional processes and Call Center results.

Location for this position is Infosys McCamish, Des Moines, IA

  • Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
  • At least 2 years of relevant work experience on the job description.
  • Annuity and Life Insurance experience.
  • Previous Leadership experience leading day to day operations with multiple direct reports
  • Ability to work with other Leaders to drive overall performance results
  • Develop and lead Operations/Contact Center teams in a fast passed environment
  • Create a culture of accountability towards positive business and customer experience outcomes.
  • Excellent organizational and follow through skills
  • Track and manage SLA adherence
  • At least 2 years of experience in BPO Leadership managing associates in multiple locations
  • Excellent oral and written skills communication skills including the ability to write and document standard operating procedures

1. Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).
2. The job entails sitting as well as working at a computer for extended period of time. Should be able to communicate by telephone, email or face to face.

COVID-19 Considerations:
Vaccination required. Masks are required to enter the office. Extra screening, sanitation and disinfecting procedures are in place.

About Us

Infosys McCamish Systems,( ) located in Atlanta, Georgia, is the Life Insurance and Retirement Services subsidiary of Infosys BPO Limited.( ) Infosys McCamish was started in 1985 as a virtual insurance company and went to market as a commercial services provider in 1995.It has an outstanding business perspective and an exemplary track record that no other outsourcer of business solutions can claim - generating US$16 billion of recurring premium in less than five years as a virtual insurance company. Infosys McCamish has expert technology and outsourcing credentials, along with a proven business model for re-engineering systems and performing back-office services at a reduced cost, while reinforcing accuracy, speed and security. Seven of the top ten US insurers are among Infosys McCamish's many BPO clients. Infosys McCamish has its operations spread across Atlanta GA and Des Moines IA in USA.

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More Information on Infosys
Infosys operates in the Information Technology industry. The company is located in 285 Fulton St, NY, Seattle, WA, Bellevue, WA, Bentonville, AR, Hartford, CT, Houston, TX, Indianapolis, IN, Pheonix, AZ, Providence, RI, Quincy, MA, Raleigh, NC, Richardson, TX, San Francisco, CA, Lisle, IL and Atlanta, GA. Infosys was founded in 1981. It has 250576 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 144 open jobs at Infosys, click here.
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