Team Lead, Registration at Sentara Healthcare (Hampton Roads, VA)

| Hampton Roads, VA
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The Patient Access Team Leader is a working resource to the patient registration teams. The responsibilities include registering patients, coordinating staffing and work assignments during the shift, real-time monitoring of registration performance to ensure department standards and procedures are followed, and researching and resolving the team's insurance verification issues using the insurance verification tools (Change Health, Epic RTE). They serve as point-of-contact to both internal and external customers for the assigned shift and registration area and address problems at the time they occur. The Patient Access Team Leader also assists the Team Coordinator and department leadership by serving as registration system super-user, taking on-call rotation, participating in the interviewing process, preparing and reviewing reports, performing QA audits, mentoring and training staff, managing department supply levels, and participating in meetings and workgroups. Two years of customer service and/or data entry experience required. Two year of previous healthcare experience in a related area required, three years preferred. Associates or bachelors degree can be considered in lieu of two years of experience. Required to meet the written requirements and competency to serve as a preceptor and to provide department orientation. Required to be a trained super user for McKesson (HBOC/HealthQuest) and/or Epic (Prelude/Resolute), and the insurance eligibility/verification system. Demonstrated competency of working in two or more Patient Access areas required. One of the approved professional certifications must be obtained within 6 months of hire. CHAA, CRCR, or CRCS certification required.

  • Certified Revenue Cycle Specialist - Institutional (CRCS-I) - Other/National
  • Certified Healthcare Access Associate (CHAA) - Other/National


  • Healthcare 2 years
  • Data Entry 2 years
  • Customer Service 2 years


  • Social Perceptiveness
  • Technology/Computer
  • Speaking
  • Service Orientation
  • Microsoft Office
  • Leadership
  • Critical Thinking
  • Coordination
  • Communication
  • Active Listening
More Information on Sentara Healthcare
Sentara Healthcare operates in the Healthtech industry. The company is located in Norfolk, VA. Sentara Healthcare was founded in 1888. It has 10975 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 120 open jobs at Sentara Healthcare, click here.
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