Summary

Team Lead Order to Cash

At our Company, we grow People, Brands, and Businesses! We are seeking a Team Lead Order to Cash (OTC) who will be the first point of contact for Specialist and Lead OTC for day-to-day interactions with the team and client. Responsible for supporting Specialist OTC and solving immediate client or customer issues. Meets regularly with OTC management to discuss client metrics, team performance, and opportunities.

Take this opportunity to join North America's leading business solutions provider and build your career working with amazing people in a growing industry! Apply today!

What we offer:

• Full-Time Benefits (Medical, Dental, Vision, Life)
• 401(k) with company match
• Training and Career Development
• Generous Paid Time-Off

Responsibilities:

• Support the day-to-day needs of Specialist OTC by sharing knowledge and providing solutions to complex issues.
• Assign and align workloads.
• Provide associate development through daily education, interaction, and feedback.
• Administer cash app, collections, and repayment processes to meet the client's expectations.
• Work closely with client contact when possible deductions are identified.
• Create and provide month end reporting.

Qualifications:

• High School Diploma or GED or equivalent experience required; Associate's Degree preferred or equivalent job-related experience
• 1-3 years of experience in customer service experience; supervisory experience is preferred
• Excellent written communication and verbal communication skills
• Well-organized, detail-oriented, and able to handle a fast-paced work environment
• Ability to complete multiple duties with accuracy shifting from one to another with frequent interruptions and competing for deadline
• Decision-making skills

Responsibilities

The Company is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

Position Summary

The Team Lead Order to Cash (OTC) is the first point of contact for Specialist and Lead OTC for day-to-day interactions with the team and client. Responsible for supporting Specialist OTC and solving immediate client or customer issues. Meets regularly with OTC management to discuss client metrics, team performance, and opportunities.

Essential Job Duties and Responsibilities

Team Leadership

• Support the day-to-day needs of Specialist OTC by sharing knowledge and providing solutions to complex issues
• Assign and align workloads
• Monitor workloads as needed
• Provide associate development through daily education, interaction, and feedback
• Submit necessary paperwork to Database, IT, and Help Desk to grant access to systems
• Lead day-t-day responsibilities/ job duties to ensure all metrics are met including client key performance indicators (KPI)

Claims and Deduction Administration

• Administer cash app, collections, and repayment processes to meet client's expectations
• Research and resolve issues
• Work closely with client contact when possible deductions are identified
• Keep Manager Customer Service informed of any critical issues

Administration and Reporting

• Create and provide month end reporting
• Administer monthly score cards

Supervisory Responsibilities

Direct Report

This position does not have supervisory responsibilities for direct reports

Indirect Reports

Does not have direct reports, but may delegate work of others and provide guidance, direction and mentoring to indirect reports

Travel and/or Driving Requirements

• Travel and Driving are not essential duties or functions of this job

Minimum Qualifications

Education Level: (Required) High School Diploma or GED or equivalent experience

(Preferred) Associate's Degree or equivalent experience

Field of Study/Area of Experience:

• 1-3 years of experience in customer service experience; supervisor experience is preferred

Skills, Knowledge and Abilities

• Excellent written communication and verbal communication skills
• Well-organized, detail-oriented, and able to handle a fast-paced work environment
• Ability to complete multiple duties with accuracy shifting from one to another with frequent interruptions and competing deadline
• Decision making skills
• Basic computer skills including familiarity with Word, Excel, and Internet usage

Environmental & Physical Requirements

Office / Sedentary Requirements

Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds.

Additional Information Regarding The Company Job Duties and Job Descriptions

Job duties include additional responsibilities as assigned by one's supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

Any estimate, schedule, or guideline provided to associates in this job description or elsewhere in connection with their jobs is only intended to help describe job duties and for planning purposes. Regardless of any such estimate, schedule, or guideline, associates must always record all time worked for our company (which includes but is not limited to on-site work time in an assigned store, office, or other work location; required waiting time; administrative time; and work-related travel time).

Important Information

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.

The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.