Team Lead, Document Management at Ocwen Financial Corporation (Miami, FL)

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Job Description

The Document Management Team Lead reports to the Servicing Inventory Manager as part of Records Services' Document Imaging & Fulfillment department. The Team Lead provides daily direction to team members and tracks the team's performance and production on a variety of receiving and records storage processes.

The Servicing Inventory team's responsibilities are centered around the receiving and storage of PHH's physical servicing document inventory, and routing documents to internal business units or external entities as needed.

Job Functions and Responsibilities:
  • Work closely with department manager to prioritize business needs.
  • Maintain an accurate onsite file and document inventory.
  • Generate weekly reporting on production and inventory counts.
  • Reply to all internal and external requests for information timely, professionally and accurately.
  • Review tracked items to ensure SLAs are met ahead of deadlines.
  • Delegate work to team members to achieve business goals and meet turnaround times on deliverables.
  • Resolve questions and concerns of Servicing team members.
  • Perform QC checks on processes and provide root cause analysis feedback and corrective action on audit findings.
  • Provide support to external and internal file and document requests, including offsite file ordering.
  • Provide performance feedback to team members and administer coaching where applicable.
  • Assist department manager with keeping policies and procedures up to date.
  • Track the HRD efficiency of team members and contribute to required staffing reporting.
  • Maintain a clean and safe warehouse and ensure daily completion of all checklist items.
  • Complete warehouse safety and operator's training.
  • Increase warehouse capacity and reduce offsite storage costs through file and document destruction processes.

To perform this job successfully, an individual must have the following education and/or experience:
  • Demonstrated competency in all Microsoft Office applications, especially Excel and Access.
  • Proven analytical and problem-solving skills.
  • Experienced in effective verbal and written communication.
  • Effective time manager that can balance day to day tasks against short and long-term project deliverables.
  • Experienced leader of a highly productive team.
  • Prior knowledge of residential mortgage servicing and/or related loan documents preferred.
  • Experience in records retention or inventory control highly desirable.
  • Completion of college level business, management or leadership coursework preferred.
Work Schedule:

Shifts and Schedules: Shift will be 8:30 to 5:30 EST with a 1- hour lunch break. Occasionally, Team Lead may be required to work 7:30 to 5:30.
More Information on Ocwen Financial Corporation
Ocwen Financial Corporation operates in the Financial Services industry. The company is located in West Palm Beach, FL, Rancho Cordova, CA, Waterloo, IA, Fort Washington, PA and Addison, TX. Ocwen Financial Corporation was founded in 1988. It has 10001 total employees. To see all 5 open jobs at Ocwen Financial Corporation, click here.
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