Team Lead, Customer Insight

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Due to Covid–19 we are working 100% remotely, this includes the hiring process. When it is safe to do so, we will return to a hybrid of onsite and remote work for some positions.

 

Why Is This Role Important To Arcadia

 

The Team Lead will join the Customer Insights team of a high-growth Population Health and Analytics software company. This role reports to the Executive Director of Customer Insights and will involve the creation of high value analytics for a wide array of Arcadia customers.

 

The ideal candidate loves data and wants to make a difference. Seeking individuals who rely on data analysis to make decisions and are passionate about improving the way healthcare is delivered to millions of patients across the country. They should be eager to share their population health expertise to help Arcadia’s customers unlock more value from their data.

 

What Success Looks Like

In 3 months

- Gain familiarity with Arcadia’s data model

- Data ingestion processes

- Insight delivery options

 

In 6 months

- Be building value add reporting for our customer base

- Consistently bringing your own ideas to life through the creation of analytics for marketing and our customer dashboard library

 

In 12 months

- Be able to serve as a subject matter expert on Arcadia’s analytics product. 

- Proficiently managing multiple customer projects with on time deliverables of creative insights

What You'll Be Doing

  • Manage projects for a large variety of Arcadia customers 
  • Intake external requests for analytic support. Typical analytic support looks like:
  • Delivery of a dashboard utilizing Amazon’s Quick Sight product
  • Delivery of reporting in Arcadia’s custom PDF reporting tool
  • Delivery of PPT based analysis into a customer’s question
  • Intake internal requests for analytic support
  • Help to build new tables in the Arcadias productized database
  • Helping sales/marketing by packaging data across our customer base into a consumable format to drive sales/marketing efforts.

 

What You'll Have

  • 3+ years of Population health experience
  • Experience and familiarity with medical economics, Risk Algorithms, or Quality
  • Ability to query and manipulate relational databases with SQL
  • Experience with a business intelligence dashboarding tool such as QuickSight, Tableau, or Power BI
  • Eagerness to learn, a detail-oriented mindset, and a creative approach to problem solving

 

Would Love For You To Have

  • Experience working both at a data vendor and at an ACO/CIN/ Physician organization or Health insurance company
  • A passion for communicating data through clear and compelling visual design,
  • Experience with the AWS platform and writing Athena queries,
  • Experience visualizing data with JavaScript, CSS, D3, HTML5, and/or GGPLOT,
  • Advanced SQL skills or familiarity with other languages such as Python or R,
  • Experience using collaboration tools such as Jira and Confluence,
  • Experience using statistical modelling and/or machine learning,

 

What You'll Get

  • The opportunity to analyze large and diverse data sets on Arcadia’s custom data model built by analysts for analysts
  • Create value add IP and quickly distribute it to a wide array of Arcadia customers
  • Support a wide variety of customers in the healthcare space – all focused on pulling healthcare tech into modernity.
  • A collaborative team with decades of collective experience in population health, product development, and data science.
  • A supportive and remote-work friendly company that provides frequent opportunities for fun and connection, as well as personal and professional development
  • Competitive compensation
  • Amazing benefits including unlimited FTO

 

 

About Arcadia

Arcadia.io helps innovative healthcare systems and health plans around the country transform healthcare to reduce cost while improving patient health. We do this by aggregating massive amounts of clinical and claims data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as the market leader in the highly competitive population health management software and value-based care services markets, and we have been recognized by industry analysts KLAS, IDC, Forrester and Chilmark for our leadership. For a better sense of our brand and products, please explore our website, our online resources, and our interactive Data Gallery.

 

This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager.

 

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An Insider's view of Arcadia

What's something quirky about your company?

Arcadia's Got Talent (AGT) is an annual talent show that I won last year. The best part about AGT was that it encouraged me to work on something I am passionate about outside of work. All of the entries were amazing & I think it's really awesome that the company does things to bring people together and celebrate our passions outside of the office.

Gary

Engineering Manager

What does your typical day look like?

Every day is a little bit different, which I really love and helps keep me engaged! Most days I have a combination of phone screens and meetings with my hiring managers or team. I also help manage a lot of our brand partnerships that have projects through out the year and play a part in helping construct Arcadia's company culture as we scale.

Julie

Talent Acquisition Manager

How has your career grown since starting at the company?

When I first came to Arcadia, I was the only person in my department, filling a brand-new role. In my 8 years here, my career has grown rapidly. I am now a Sr Manager of a department of 9, building the auditing program from the ground up and am known as a go-to person within the Value Based Care Services

Beth

Director, Contractual Oversite and Performance

How do you make yourself accessible to the rest of the team?

It's as easy as making time. I meet with my team members for one on ones to understand where their stressors are. Sometimes it's personal and I support with flexibility, time, or PeopleOps other times it's professional and these I tactically work with the team to coach or intervene.

Geo

Director, Engineering

How does the company support your career growth?

Arcadia is incredibly generous when it comes to career growth. I receive regular mentorship from my manager and leadership team. I also have a continuing education stipend that I use to take courses and attend conferences to further my skillset. My career path is mapped out and regularly adjusted with my professional interests and personal growth.

Mike

Senior Manager, Content

What are Arcadia Perks + Benefits

Arcadia Benefits Overview

We leverage cutting-edge technologies to enhance our work environment. From advanced collaboration tools to virtual reality experiences, we embrace technology to streamline processes and enhance the overall employee experience.

We offer industry leading benefits including unlimited vacation that Arcadians are able to use to ensure their work life balance. Work alongside and learn from highly skilled and experienced coworkers and teams.

Annual wellness program encourages fitness as a habit. Ongoing learning opportunities to enhance skills and advance careers.

Our commitment is to create a workplace where employees feel supported, valued, and empowered in all aspects of their professional and personal lives.

Your innovative spirit is not just appreciated; it's celebrated.

Culture
Volunteer in local community
We have a compassion club that raises money throughout the year and organizes annual Toys for Tots Drives and Breast Cancer Awareness fundraising programs.
Partners with nonprofits
Open door policy
OKR operational model
Open office floor plan
Employee resource groups
Employee-led culture committees
Flexible work schedule
Remote work program
Diversity
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Transgender health care benefits
Financial & Retirement
401(K)
401(K) matching
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Dependent care flexible spending account plan
Generous parental leave
Family medical leave
Fertility benefits
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid holidays
Paid sick days
Flexible time off
Bereavement leave benefits
Office Perks
Commuter benefits
Mass transit and parking FSA plans
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Fitness stipend
This is a medical plan perk
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications
Personal development training

Additional Perks + Benefits

At Arcadia we create programs and opportunities that allow connection with one another and bridge the work from home gap. We host themed events, contests with prizes, and provide resources for shared personal and professional interests. We have "No Meeting Fridays" to allow employees time for deep focus work and planning.

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