Team Lead, Client Service at BNY Mellon (Pittsburgh, PA)

| Pittsburgh, PA
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Client Service - Provides work direction for the team and may serve as team supervisor for day-to-day operations. Serves as the technical expert for the most complex transactions and processes on a daily basis.Independently assists clients by responding to the most complex phone, email and other inquiries regarding the most technically advanced company products, services and procedures. Provides technical assistance for the most complex issues that have been escalated by junior team members and guides junior and senior team members towards solutions.Researches and resolves complex operational or client issues. Identifies trends in client issues and proposes and implements solutions.Formally assigns work to team and is held accountable for teams work completion and quality. Monitors resource allocation for team to allow team to best respond to client inquiries that require department or product specific technical knowledge. Monitors team efficiency and develops and implements process improvement tactics. Is held accountable for team efficiency.Provides guidance to experienced staff. Likely serves as the team leader for team.Develops and is accountable for the achievement of team objectives.High school/secondary school or the equivalent combination of education and experience is required. Bachelors degree preferred.7-10 years of total work experience preferred. Experience in financial services preferredBNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.
More Information on BNY Mellon
BNY Mellon operates in the Fintech industry. The company is located in New York, NY. BNY Mellon was founded in 2022. It has 41739 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 273 open jobs at BNY Mellon, click here.
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