Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. 

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

As TaxCycle Community Success Specialist, you will be responsible for connecting with existing and prospective TaxCycle customers through one-to-many educational opportunities. 

You will create training content and present it at webinars, TaxCycle seminars, about TaxCycle at Xero customer events, industry conferences and at customer sites when onboarding new firms. 

The focus of the role will shift based on the seasonality of tax accounting, with part of the year focused on showcasing product demonstrations to drive new sales, and the balance supporting knowledge development of existing customers. 

You will be measured on the overall satisfaction of attendees at the various events. You will deliver rich content that displays a deep product knowledge of TaxCycle and its benefits, as well as an excellent and timely understanding of the challenges facing accounting firms when offering tax compliance to their clients. 

This role is critical to TaxCycle’s growth objectives, essential to smoothly onboarding new customers, and critical to reducing the load on the technical support team during tax season. 

It will require frequent travel to various locations across Canada, mainly during the spring and fall.

What You'll Do

• Create and deliver product demonstrations for TaxCycle seminars, webinars, industry events.
• Design training content based on your subject matter expertise and on the unique needs of each customer segment.
• Provide thought leadership to your audience, demonstrating how to use TaxCycle to reduce work and apply the latest tax compliance changes.
• Co-present with other TaxCycle and Xero subject matter experts.
• Foster positive relationships with TaxCycle customers and Canadian tax accountants to understand their needs.
• Collaborate with the TaxCycle and Xero event teams to plan a schedule of your presentations. 
• Monitor and participate in the www.protaxcommunity.com to stay abreast of current topics and engage with customers.
• Establish and maintain a collaborative relationship with both the TaxCycle support and sales teams to gather timely ideas for new webinars and training content.
• Maintain consistent communication with internal stakeholders through regular email updates and check-ins.

Success Looks Like

• You become an expert on TaxCycle features, benefits and challenges.
• You know how to assemble a compelling TaxCycle presentation, selecting topics that are timely and relevant to your audience.
• People enjoy your charismatic presentations that make learning about tax and accounting software fun.
• Registration and attendance rates at your webinars and seminars are consistently high.
• You are organized, demonstrate initiative and have the ability to work autonomously.
• You quickly create a strong rapport with TaxCycle customers and they seek you out for advice.
• You become an advocate for TaxCycle and Xero in the accounting community. 
• You communicate customer feedback back to the TaxCycle team.

What You'll Bring to the Team

• Outstanding communication and presentation skills.
• Tax or accounting experience, certification or designation.
• An enthusiasm for learning about new technology and tax topics.
• Experience teaching others about software or tax.
• The ability to quickly understand new tax topics, legislative changes and their impact on accountants. 
• Energy to build strong, productive relationships with team members and customers.
• Industry knowledge, contacts and networks.
• Passion and desire to make a difference.

Why Xero?

At Xero, we are empowered to bring our ‘whole self’ to work. Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate. We care about learning together and celebrate our teams’ continuous improvement and career development. 

Want to read more about inclusivity at Xero? Learn a little more about it here.

We offer a great remuneration package, including compelling benefits and perks, like Xero shares and great parental leave policies. We also support flexible working arrangements that allow you to balance your work, your life and your passions. Our Canadian Xero family includes Hubdoc and TaxCycle and we have offices in Toronto, Calgary, and Vancouver. From the moment you step through our doors, you’ll feel welcome and supported to do the best work of your life.

At Xero we embrace diversity and inclusion and value a #challenge mindset. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single competency or experience . If you are excited about this role, but your past experience doesn't align perfectly, we encourage you to apply anyway. You could be just the right person for this role and Xero. If you have any support or access requirements, we encourage you to advise us at time of application and throughout the interview process.