Talent Management Operations Manager (Remote) at Twilio

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See yourself at Twilio

Join the team as our next Talent Management Operations Manager.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

This position is needed to own coordination between within TM teams as well as across the broader People Team, helping to ensure all key projects and initiatives are supported from an operational perspective, including creating necessary communications when appropriate. Reporting to the VP Talent Management, this position is critical in supporting the successful implementation of TM initiatives and in ensuring processes are streamlined within the TM organization. 

Responsibilities

In this role, you’ll:

  • Direct all administrative, financial, and operational activities for the organization

  • Document processes and project plans

  • Own project management and coordination of TM projects in support of the TM BPM’s.  Look for ways to creatively improve processes and communication within the team.

  • Consider the “customer” when improving processes, communicating updates, and managing projects.

  • Ensure the consistent exercise of appropriate judgment and discretion at all times.  

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

  • 7+ years experience in large scale project and/or product team; experience in HR is a plus but not required

  • Strong preference for someone with prior experience in project management at a technology (software) company

  • Strong verbal and written communication skills

  • Ability to understand how internal functional teams work together to achieve a shared goal

  • Ability to understand nuances within each function and work with appropriate people to streamline processes effectively

  • Technically savvy and experience with various communication tools such as Slack, Google Docs, Google Sheets, and Google Slides

  • Bachelor’s degree or equivalent experience required

Location 

This role will be Remote, US

Approximately <10% travel is anticipated. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado as well. The information below is provided for those hired in Colorado only.

*If you are a Colorado applicant:

  • The estimated pay range for this role, based in Colorado, is $90,320.00 - $124,190.00

  • Sales Commission: Additionally, this role is eligible to earn commissions and eligible to participate in Twilio's equity plan.

  • Non-Sales: Additionally, this role is eligible to participate in Twilio's equity plan.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

More Information on Twilio
Twilio operates in the Productivity industry. The company is located in San Francisco, CA, Washington, DC, Atlanta, GA, Mountain View, CA, San Francisco, CA, Redwood City, CA, Irvine, CA, Denver, CO and New York, NY. Twilio was founded in 2008. It has 6355 total employees. To see all 542 open jobs at Twilio, click here.
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