Systems Support Specialist
Unanet is looking for a detail-oriented Systems Support Specialist to support company staff and information technology resources.
What You'll Do
- Monitor our ticketing system and remotely assist users with various support needs
- Assist junior staff with ticket escalation and general training
- Ensure all tickets are assigned, resolved, closed in a timely and professional manner
- Clearly communicate and document status of issues as well as resolution
- Assist with maintenance and configuration of computer systems, network servers, and virtualization environments
- Work with HR to onboard and offboard employees including account setup, imaging equipment, and training
- Provide support for VIOP Systems, Collaboration Tools, Office 365, Active Directory, AWS, SSO, MFA, Spam Filters, Antivirus, and MDM/RMM tools
- Assist our team with maintaining and tracking all IT-related assets
- Publish technical documentation, manuals, and IT policies to internal Wiki
- Work with third party vendors as needed
- Maintain high level of customer satisfaction
Your First 90 Days
In your First 30 Days, you will familiarize yourself with Unanet’s product, culture, and team. You will become familiar with our software, hardware, and security practices. You will learn and begin using our support ticketing system.
In your First 60 Days, you will be responsible for installing, administering, monitoring, and troubleshooting the organization’s computers and servers across multiple locations.
In your First 90 Days, you will begin working confidently and independently to answer tickets, implement projects, evaluate solutions, as well as write knowledge-base and training documents for staff and colleagues.
Who You Are
- 3+ years of systems support experience
- Ability to diagnose and resolve complex technical issues
- Ability to work and collaborate with remote team member
- Strong verbal and written communication skills
- Ability to work off-hours as needed
- A strong understanding and knowledge of computer, network, mobile devices, security systems other technology products
- Good teaching, interpersonal, and communication skills
- Strong analytical, critical thinking, and problem-solving abilities
- Bachelor's degree in Computer Science, Information Systems or equivalent experience
Your Differentiators
- MCSA, A+, Security+, Network+, CCNP, AWS Certified SysOps Administrator
Our Values
- We are a Team. Employees, customers, and partners working together.
- We are Customer-Focused. Customers are the heart of everything we do.
- We are Driven. Seeking exceptional outcomes.
- We Own our Success. Every employee has a stake in our company.
- We do the right thing and have fun in the process.
Unanet is proud to be an Equal Opportunity Employer. Applicants will be considered for positions without regard to race, religion, sex, national origin, age, disability, veteran status or any other consideration made unlawful by applicable federal, state or local laws.