Description

** This is NOT a remote position. You must be located in Houston TX to apply. You must also be fully vaccinated for COVID-19 **

*** You must use the EPMA apply form to apply for this role.
Please use this link: http://jobs.jobvite.com/epma/job/oDXTjfww/apply

EPMA is looking to hire a Level 1 Help Desk / System Support Analyst to support our internal users. The person will be resolving support calls for Microsoft environments. Must have excellent communication and customer service skills.

At EPMA, our core values are at the heart of everything we do and any applicant for this role must be uphold those same values.

Experience

• Must have solid helpdesk support experience Windows 10 and Office365.
• Providing end-user support - responding to Calls, Tickets, and Chat that come into the IT Help Desk System
• Open and resolve support requests via phone and email requests in the Helpdesk Ticketing system.
• Shared responsibility to monitor phones and ticketing system
• Escalate issues to other internal team members or outside vendors as appropriate
• Assist users with use of desktop operating systems and application software including, but not limited to:
  • Microsoft Office365 applications
  • Line of business applications, password resets and user administration
  • Antivirus administration and remediation
  • Remote access support (VPN, Terminal Services)
  • Active Directory administration (Password reset, Security Groups, GPO)
  • Desktop, laptop and printer support
  • Computer equipment purchasing (workstations, printers, or other peripherals per Client- standards list)
  • New workstation configurations and setup
  • Peripheral Support including local and network printers, smart phone device configuration & support, and server and network/router support

Skills/Experience

• Excellent troubleshooting and analytical skills
• Strong documentation skills
• Excellent communication (phone and in person) skills to effectively support end-users and interact with vendors
• Ability to take the initiative to learn and apply technical skills
• Must have a 'can do' positive attitude
• Must be able to fluently communicate in English (both verbal and written communication)
• Proficient with Windows Windows 10 desktop/laptop operating systems
• Proficient with configurations and setup of PC's, printers
• Working knowledge of networks, switches and connectivity
• Ability to work both independently and work with a team

The role is based at our Houston office, Monday to Friday. As this is a helpdesk position, some after hours or weekends may be necessary depending on the urgency of a support ticket.

HOW YOU'LL GROW AT EPMA

We believe in the investment of our people. Strong client results and company growth is a direct result of our focus on personal growth for every single employee. With regular reviews and measurable development plans, we help you focus on the skills and knowledge you need to succeed. From on-the-job learning to professional development programs, we help you to grow throughout your career and ready you for the opportunities that lie ahead.

EPMA'S CULTURE

BE INSPIRED our 10 core values are at the forefront of everything we do. We take pride in investing in the development of our people, because they are part of the EPMA family and DNA. Call us old fashioned, but we believe in building talent, and we take pride in preparing our future leaders and innovators. You will find a fun, exciting and rewarding career at EPMA.

ABOUT EPMA

Since 2010, EPMA has quickly earned credibility as a trusted leader in Project and Portfolio Management Services helping local businesses to Global 50 companies deliver projects with greater efficiency and success. Our ability to attract the most talented people and empower them to make a difference for our clients is part of what makes EPMA one of the Top Companies to work for in Texas, and one of the Best and Brightest companies to work for in the nation. We are also on the Inc. 5000 list as one of the fastest growing, privately held companies in America today.

EPMA is an Equal Opportunity Employer and Prohibits Discrimination and Harassments of Any Kind: EPMA is made up of a very diverse group of individuals representing a variety of backgrounds, perspectives, and skills. At EPMA, we don't just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our services and our community. EPMA is proud to be an equal opportunity workplace.

***** EMPLOYMENT RECRUITING FRAUD ALERT *****

EPMA is aware of several instances of employment recruiting fraud, and we have reached out to the proper authorities to try to put a stop to these scams.

Please know that any correspondence from EPMA will come ONLY from an @epmainc.com or @jobvite.com email addresses, we do not conduct interviews in chat rooms, we do not use personal, gmail, Hotmail or such email addresses, text messages, we would never solicit money from a potential candidate, and we would not request sensitive personal information like bank account and social security numbers via email or during an interview.

If you feel you've been a victim of employment recruiting fraud and are at risk of identity theft, click here for additional steps to report the issue and/ or protect yourself. You can also file a complain with the Internet Crime Complaint Center.

Please read a press release on Job applicant PII fraud from the FBI.