Job Posting Title
Systems Support Analyst I
Summary
The Aristocrat Service Center for Class II Gaming (ASCC2); Systems Support Analyst I will be primarily responsible for fielding internal/external customer calls, emails, and accurately tracking and entering customer support documentation within the helpdesk/ticketing/maintenance database(s).
The Systems Support Analyst I will also perform systems administration, database administration, and network operations for our casino customers. This includes 24/7 Tier I monitoring and support of all routing and switching equipment, production and backup database servers, as
well as the infrastructure that allows access to these devices.
The ASCC2 is staffed 24/7 and associates should expect to work different shifts, weekends and holidays. The current opening is within the overnight shift.
This has been designated as a safety-sensitive job because it involves
performing one or more tasks/duties that could reasonably affect the safety and
health of the employee performing the task(s) or others.
What you'll do
The Aristocrat Service Center for Class II Gaming (ASCC2); Systems Support Analyst I will be primarily responsible for fielding internal/external customer calls, emails, and accurately tracking and entering customer support documentation within the helpdesk/ticketing/maintenance database(s).
The Systems Support Analyst I will also perform systems administration, database administration, and network operations for our casino customers. This includes 24/7 Tier I monitoring and support of all routing and switching equipment, production and backup database servers, as well as the infrastructure that allows access to these devices.
The ASCC2 is staffed 24/7 and associates should expect to work different shifts, weekends and holidays. The current opening will primarily cover Overnight/Graveyard, on a Friday - Tuesday schedule.
This has been designated as a safety-sensitive job because it involves
performing one or more tasks/duties that could reasonably affect the safety and
health of the employee performing the task(s) or others.
What we're looking for
Knowledge/Skills Required• Understanding of wireless technology.• Familiar with Virtual Private Networking (VPN).• COMPTIA A+, Network+, and/or Server+ certifications are a plus.• Experience working with Windows server a plus.• Proficient in Microsoft Office (Outlook, Word, Excel, Power Point).• Experience with Active Directory a plus.• Strong communication skills, both orally and written.• Strong interpersonal skills.• Strong planning and organizational skills.• Strong attention to detail, ability to capture patterns and analyze content.• Ability to provide and document critical information in a clear, concise and quick manner and the ability to work with customers on problem calls.• Ability to multi-task, prioritize and resolve urgent issues.• Ability to thrive in a team environment.• Must enjoy working in a high pressure and fast paced environment.• Must be able to obtain a gaming license (similar requirements to a security
clearance).
Education, Training and Experience• Associates degree in Computer Science or related field, or equivalent
work experience.• 0-2 year's desktop computer skills to include thorough working knowledge
of all Microsoft operating systems and applications/programs, PC
Hardware, desktop applications and peripherals such as printers and fax
machines.• Call center experience desirable.
Physical Demands
The ability to sit and perform terminal/computer work for lengthy periods is
expected.
The physical demands described here are representative of those that must be
met by an associate to successfully perform the essential functions of this job.
Why Aristocrat?

• World Leader in Gaming Entertainment
• Robust benefits package
• Global career opportunities

Our Values

• All about the Player
• Talent Unleashed
• Collective Brilliance
• Good Business Good Citizen

The US based roles may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.