Systems Services Representative - Milwaukee, WI

| Milwaukee, WI
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Introduction
System Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services. Sound pretty important? Absolutely! You will advise clients of preventive maintenance, configuration, operation, and environmental factors which may drastically impact product performance or impair the client's IT operation.

Your Role and Responsibilities
IBM seeks to hire a Systems Services Representative for the Milwaukee, WI area. This role is for an individual contributor responsible for on-site installation, maintenance, and repair of IBM and multi-vendor systems and components, including hardware, networking products, software, and operating systems in a data center environment. They could be responsible for Intel Server, Networking, and Storage. They are the primary technical interface to clients for the coordination of hardware and/or software support and delivery of operational services as required by the client. They advise clients of preventive maintenance, configuration, operation, and environmental factors that may impact product performance or impair the client's IT operation. They may also perform services activities such as systems assurance, systems-level problem determination, discontinuance, and relocation of IBM and non-IBM systems and products. They are accountable to ensure a high level of client satisfaction with service delivery, technical support, and operational services for the client account(s). When critical situations occur, they are the IBM technical interface to clients and manage the situation until they are fixed.

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Required Technical and Professional Expertise• Valid driver's license• Reliable vehicle• Technical aptitude• High school diploma or equivalent

Preferred Technical and Professional Expertise• Technical school degree/diploma• Experience in hardware support of IBM and/or OEM Servers, Networking, switches, and routers or equivalent

More Information on IBM
IBM operates in the Big Data Analytics industry. The company is located in Armonk, NY, Southbury, CT, New York, NY, Philadelphia, PA, Washington, DC, Durham, NC, Tampa, FL, Smyrna, GA, Huntsville, AL, Chicago, IL, Dallas, TX and San Francisco, CA. It has 533854 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability insurance, Dental insurance, Vision insurance, Health insurance and Life insurance. To see all 86 open jobs at IBM, click here.
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