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Systems Engineer III - Operations Systems Support

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JOB SCOPE
Implement/support/upgrade/troubleshoot various critical production applications in a Unix environment. This position will include on-call duties as assigned. Consistent with a 24 X 7 Operations environment, periodic cell phone availability will be necessary to respond to escalated issues.
DUTIES AND RESPONSIBILITIES

Monitor and troubleshoot centralized and remote applications for issues. Analyze and take corrective action as necessary to ensure application(s) are up and running and are no longer impacting customers. Correlate various symptoms and identify the core issue. Assist in performing Root Cause Analysis.
Create, review, and approve MOPs.
Work on projects/systems/issues of medium complexity surrounding configuration, automation, and optimization.
Be on rotation to do deployments to up keep systems and complete application upgrades, apply patches, etc. during maintenance hours.
Ability to analyze logs and identify specific problem areas in the applications. Experience in working with Splunk/Elastic beneficial.
Comfortable communicating and working with various teams to assess/troubleshoot/resolve issues as necessary.
Adheres to industry specific local, state, and federal regulations, as applicable.
Understands and follows company policy.
Actively and consistently support all efforts to ensure 24x7 availability of applications
Performs other duties as requested by supervisor.

BASIC / MINIMUM QUALIFICATIONS

Bachelor's degree in Computer Science, Engineering or related field, and/or equivalent work experience.
Minimum five (5) years of Network Engineering experience.
Minimum five (5) years of experience supporting large scale services on a Unix platform.
Minimum two (2) years of experience supporting critical 24/7 Unix-based production applications and distributed services.

ADDITIONAL JOB QUALIFICATIONS

Experience with tasks involved in the day-to-day deployment, operation, monitoring, maintenance, and troubleshooting of medium/large enterprise scale applications.
Strong experience with at least one Unix-based OS. Experience with RedHat is a plus
Ability to support SNMP polling of DataCenter, Network, Access and Service Support appliances such as NTP, PTP, and Speedtest services desired.
Ability to implement automation and orchestration tools: Ansible, Chef, HPOO desired.
Ability to support network troubleshooting : Routing, DNS, NTP
Ability to build out an managed Servers (Centos, RHEL) on VM and Physical hardware, and navigate via CLI (creating directories files, modifying code files/directories, security on host user/permissions)
Scripting and/or programming skills (e.g. shell, Perl, PHP, Python)
Familiarity with relational databases and SQL desired.
Familiarity with Application Performance Monitoring systems (Datadog, AppDynamics) desired.
Experience with data/log mining tools (Splunk, Elastic) desired.

PREFERRED QUALIFICATIONS

Working knowledge on Git, Remedy, Atlassian suite (JIRA, Confluence), and Grafana is an added advantage.

#LI-AK ISY350-APO 301166 301166BR
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
The pay for this position has a salary range of $76,800.00 to $135,800.00. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.

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Bryant Bonds

Senior Director, Digital Platforms Agency, Agency News & Sports

POWERFUL PROJECTS

Work that has a positive impact on the business

Bryant Bonds’ team’s roadmap consists of many exciting initiatives. But one in particular excites him most: defining a common set of standards for Charter’s backend API services across its many platforms. “We hope to consolidate our services in order to make them easily consumable by our web, mobile and TV-OS applications,” Bonds said. "Once developers are up to speed on the new architecture, it will allow us to develop new services in a shorter timeframe and get new product features out to customers faster." It’ll also make it easier for developers to learn and be productive on varying code bases.

My team gets excited when we’re able to see that our work has a positive impact on the business.

Elena Ritchie

GVP, Video Content, Video Experience

INCLUSIVITY ABOVE ALL ELSE

How curiosity and data play into DEI

The strength of Charter’s culture is anchored by creating an inclusive environment. And Ritchie’s team in Denver is striving to amplify that mindset in a way that aligns with product and engineering. They’re doing this by creating a diversity and inclusion sub-committee for the digital platforms organization. “We’re applying data, storytelling, careful planning to roll out inclusion initiatives that reflect our cultural commitment to continuous, participatory change,” Ritchie said.

In addition to continuous change, this is a great example of how important curiosity, data clarity and storytelling are to our culture.

Keith Neubert

Vice President, Digital Platforms Agency, Agency News & Sports

BREAKING NEWS

The inside scoop on the Spectrum News App

Keith Neubert always feels pride for his team, but there’s no greater example than the success of the Spectrum News App. His team started the build a few months before the pandemic started. And despite the world rapidly changing around them, they managed to stay the course. “Our customers and the public were seeking trusted news sources, and the app was a valuable resource for them,” Neubert said. His team was able to launch the app in July 2020, and it’s been a hit ever since, with more than 2 million downloads and counting.

I’m incredibly proud of the way the team handled the transition and came together to support our customers during trying times.

What are Spectrum Perks + Benefits

Spectrum Benefits Overview

At Spectrum, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive compensation and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

• Paid, on-the-job training and significant opportunities for advancement
• Earn an associate degree, bachelor’s degree or professional certificate tuition-free through our partnership with Guild
• High quality and affordable health care coverage for all employees and their family members
• Spectrum has absorbed the full cost increase for medical, dental and vision for the last 10 years, keeping employee costs flat
• Paid time off including vacation, sick time, personal days and holidays
• 401(k) with 100% match up to 6% of pay plus an additional 3% company contribution to a Retirement Accumulation Plan
• Free and discounted Spectrum services and deep discounts on Spectrum MobileTM regardless of where you live

Culture

Volunteer in local community

Partners with nonprofits

Open door policy

OKR operational model

Team based strategic planning

Employee resource groups

Employee-led culture committees

In-person all-hands meetings

In-person revenue kickoff

Diversity

Documented equal pay policy

Dedicated diversity and inclusion staff

Highly diverse management team

Mandated unconscious bias training

Diversity employee resource groups

With our business resource groups, we welcome you to be part of a strong community that gives you opportunities to network, develop and grow your career.

Hiring practices that promote diversity

We aim to foster an inclusive culture and workplace where every person feels empowered. No matter your background, identity or beliefs, we welcome you to explore a career with us.

Health Insurance & Wellness Benefits

Flexible Spending Account (FSA)

Disability insurance

Dental insurance

Vision insurance

Health insurance

Life insurance

Wellness programs

Mental health benefits

Transgender health care benefits

Financial & Retirement

401(K)