Spectrum
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Systems Engineer II - APO Support Center

Sorry, this job was removed at 10:23 p.m. (CST) on Tuesday, May 17, 2022
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JOB SCOPE
The SE2 will be a shift engineer in the support center, directly responsible for maintaining the operational integrity of enterprise-wide customer facing applications, their associated operating systems & databases, and associated infrastructure by addressing break/fix issues, performing scheduled maintenance, and conducting preventive monitoring. The shift lead will provide technical training, guidance, and mentoring to the shift team and will participate in the vetting of new processes introduced into the team's workload.
DUTIES AND RESPONSIBILITIES

  • Support Spectrum Network Operations group with the operation of applications provided over the customer network and used to operate the customer network, including e-mail, DHCP, DNS, subscriber service provisioning, ticketing systems, NMS, EMS, fault management systems, custom monitoring tools, and data center operations.
  • Responsible for colocation management, which will include but is not limited to:
  • Application system alarm response
  • Break/fix activity
  • Incident triage
  • Change management
  • Smart hands and facility access management
  • Performs other duties as requested by manager.

BASIC / MINIMUM QUALIFICATIONS

  • Bachelor's degree in Computer Science, Engineering or related field, and / or equivalent work experience.
  • Minimum Three (3) years of experience in deployment, implementation and/or installation of enterprise hardware
  • Minimum one (1) year of experience in circuit provisioning and/or network operations
  • Must be able to work the following shift: Wednesday thru Saturday; 11:00AM to 9:30PM

ADDITIONAL JOB QUALIFICATIONS

  • Experience working with the following technologies; Remedy, Splunk, IBM Netcool (ITVM), SQL, MySQL, Oracle, IP networking protocols, Cisco & HP hardware, Linux, RedHat, Windows OS, JavaScript, PERL, and working within Ethernet, IP and/or SONET based networks.
  • Experience installing, administering, configuring, and maintaining OSS and service provisioning applications: including operating systems and related software.
  • Apply technical expertise to a variety of situations, evaluating problems and implementing best solutions
  • Able to communicate across intra and inter-company boundaries stating requirements needed in support of customer requirements
  • Proficiency in creating diagrams in Excel and Visio
  • Experience monitoring and managing applications, device availability, network conditions, and system reliability/performance, as well as service and program maintenance and storage resources
  • Experience in 24x7 network and systems support/operations center.

PREFERRED QUALIFICATIONS

  • Experience working within Telecommunications industry
  • Network Management experience
  • High degree of personal motivation and proven ability to work independently with little supervision in order to resolve customer or technical issues
  • Experience with NetCool, CA Spectrum, Remedy, & Splunk

ISY340-APO 299801 299801BR
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
The pay for this position has a minimum of $73,100.00. The actual salary offer may be higher as we carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.

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What are Spectrum Perks + Benefits

Spectrum Benefits Overview

At Spectrum, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive compensation and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

• Paid, on-the-job training and significant opportunities for advancement
• Earn an associate degree, bachelor’s degree or professional certificate tuition-free through our partnership with Guild
• High quality and affordable health care coverage for all employees and their family members
• Spectrum has absorbed the full cost increase for medical, dental and vision for the last 10 years, keeping employee costs flat
• Paid time off including vacation, sick time, personal days and holidays
• 401(k) with 100% match up to 6% of pay plus an additional 3% company contribution to a Retirement Accumulation Plan
• Free and discounted Spectrum services and deep discounts on Spectrum MobileTM regardless of where you live

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Employee resource groups
Employee-led culture committees
In-person all-hands meetings
In-person revenue kickoff
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
With our business resource groups, we welcome you to be part of a strong community that gives you opportunities to network, develop and grow your career.
Hiring practices that promote diversity
We aim to foster an inclusive culture and workplace where every person feels empowered. No matter your background, identity or beliefs, we welcome you to explore a career with us.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Transgender health care benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Spectrum offers discounts at specified per location daycares.
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Onsite office parking
Spectrum employees have plenty of on-site parking options including lots and a garage.
Recreational clubs
Relocation assistance
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
We believe mentoring plays a vital role in career growth. We're proud of our mentorship program here at Spectrum.
Continuing education stipend
Online course subscriptions available
Personal development training

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