JOB SCOPE
Responsible for assisting design, development, and implementation of enterprise-wide customer premises equipment (CPE) activation, provisioning, and operations platforms applications and their associated operating systems and databases. Responsible for administration of CPE activation, provisioning, and operations platforms supporting all Charter Divisions. Participation in full life-cycle of systems engineering activities of high-quality, scalable solutions.
DUTIES AND RESPONSIBILITIES

• Actively and consistently support all efforts to simplify and enhance the customer experience
• Coordinates with internal departments to review existing integration capabilities, data sources, and proposed solution designs for feasibility, cost and functionality
• Conducts design sessions with appropriate participation from architects and engineers
• Creates detailed design documents and functional specifications for new applications / services and for enhancements to existing systems / services
• Collaborates to creates configuration designs for design and implementation of various environments
• Creates work effort estimates for new features and bug fixes for use in prioritization and release management
• Design core code modules, unit test tools and release notes for enhancements and bug fixes
• Reviews new development tools, application frameworks and testing tools for functionality / effectiveness
• Work with internal and external partners to validate and deploy firmware to all non-video CPE on the Charter network
• Installs, administers, configures and maintains CPE activation, provisioning, and operations applications including operating systems and related software
• Provides 'on call' support to resolve CPE activation, provisioning, and operations platform issues after normal business hours
• Uses established change management processes, requiring operational procedures be performed with minimal customer impact, (i.e. during established maintenance window)
• Configure, tune and maintain databases in variety of languages
• Documents systems configurations and upgrades
• Designs and implements change and control policies and disaster recovery plans; lead troubleshooting efforts to restore functionality in the event of an outage
• Monitors and assists in managing applications, device availability, network conditions and status, system reliability and performance, service and program maintenance and storage resources
• Perform other duties as requested by supervisor

BASIC / MINIMUM QUALIFICATIONS

• Bachelor's Degree in Information Security or related field and/or equivalent work experience
• Minimum of two (2) years CPE, DOCSIS, or Network Engineering experience
• Minimum of one (1) year of Linux, network OSS, or application work experience
• Minimum of one (1) year automation experience (Python, bash, pearl, etc.)

ADDITIONAL JOB QUALIFICATIONS

• Advanced knowledge of troubleshooting tools (i.e tcpdump, netstat, iostat, traceroute, snoop)
• Advanced experience with System monitoring applications (Nagios, Solarwinds, HP OpenView, etc).
• Advanced understanding of linux operating systems, system management, and command line usage
• Solid understanding of LAN/WAN topology, network protocols (TCP/IP, FTP, NFS), switches and firewalls
• Advanced Experience activating/maintaining CPE per the DOCSIS, PacketCable, and SNMP specifications
• Experience with configuration of CPE using the TR-069 and related specifications
• Advanced comprehension of the DHCP, DNS, SNMP, and TFTP protocols
• Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
• Advanced ability to conduct design sessions to specify solution designs for feasibility, cost, and functionality
• Advanced ability to create detailed documentation to functionally understand new and existing applications
• Advanced ability to follow and implement established change and control policies and procedures
• Advanced ability to troubleshoot application problems
• In-depth knowledge of development tools, application frameworks, and testing tools.
• In-depth knowledge of OSS applications and software
• In-depth knowledge of choosing the appropriate lifecycle and the planning, monitoring and control of the systems engineering process
• Strong ability to transform an operational need into a description of system parameters and incorporate those parameters in the control of the total system development to achieve an optimum, cost-effective balance of all system elements
• Advanced knowledge of network and systems engineering systems concepts and system/super-system skills, including Cisco UCS, and VMWare systems

PREFERRED QUALIFICATIONS

• Experience with Network, application, or device troubleshooting
• Advanced Experience with application support
• Experience with network OSS applications
• Experience in systems administration
• CCNA or equivalent experience

ISY340-APO 298793 298793BR
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
The pay for this position has a minimum of $73,100.00. The actual salary offer may be higher as we carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.