Systems Analyst (Tier II) at SAIC (Washington DC)

| Washington DC
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SAIC is seeking a Systems Analyst (Tier II) to support a large federal government agency. Employee will perform on-site, at a secure government location on one of three shifts, including some weekends and holidays.

This role may be temporarily remote due to Covid-19, but could be asked to return to the office at the request of the customer at any time.

Description of Duties
  • Monitors, controls, troubleshoots and remediates system related problems in a data communications network.
  • Performs second-level problem determination, incident resolution, service request completion and periodic system health checks.
  • Interfaces with end users and Tier III support elements.
  • Monitor, track, analyze and respond to system alerts. Coordinate and perform system recovery activities.
  • Configure, test/troubleshoot, deploy and issue IT assets to include mobile devices, tokens, laptops, etc

Required Education & Experience
  • AA Degree in related discipline and one year related experience; Or, High School and two (2) years of related experience
  • Ability to focus on ticketing and monitoring systems for sustained periods.
  • Ability to follow standard operating procedures and comply with data entry standards.
  • Strong oral and written communication skills with experience working directly with end-users, including VIPs.
  • Basic knowledge of networking principles (TCP/IP, DHCP, DNS, NAT, switches, routers, ports, etc.)
  • Basic knowledge of mobile device platforms (iOS, Android and Blackberry).
  • Basic knowledge of Microsoft Windows 10 workstations.
Required Clearance
  • Interim Secret clearance to start work. Must be eligible to receive Secret clearance.
Desired Experience & Certifications:
  • CompTIA A+, Network+, Security+
  • ITIL Foundations

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
More Information on SAIC
SAIC operates in the Information Technology industry. The company is located in Reston, VA. SAIC was founded in 2013. It has 34621 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 643 open jobs at SAIC, click here.
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