We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

There is no challenge that we can't turn into opportunity, and our work depends on a Systems Administrator/Customer Services and Information Technology Officer joining our team to support critical Government activities in McLean, VA.

At GDIT, people are our differentiator. As a Systems Administrator/Customer Services and Information Technology Officer (CSITO) supporting the mission partner, you will be trusted to provide software and hardware support. In this role, a typical day will include:

• Working as part of a motivated, high-performing team
• Tier 1 troubleshooting of hardware, networks, and systems, supporting a mix of enterprise and standalone systems, maintaining hardware and the configuration management for switches, routers, and storage arrays.
• Direct customer interactions and virtual support across multiple countries and activities
• Hardware replacement to include workstations, drives, and consumables
• Collaborating with teammates and government customers to identify process improvements
• Lending expertise and institutional knowledge to less experienced personnel to improve the overall technical excellence of the team
• Manage personal metrics, alignment to KPI's, and the office's ticket queue

Ideal candidates will be comfortable in a fast-paced work environment, contributing to a team-based environment and be able to take direction but also be a self-starter. The incumbent should be personable, well organized, and analytical with attention to detail.

The incumbent in this position works in a 24/7 operational environment, working a non-rotating schedule. The incumbent currently works on a 4/10 schedule, Monday/Tuesday/Thursday/Friday (4am to 2pm).

REQUIRED QUALIFICATIONS:

• Education: Bachelor's degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
• Minimum of 5 years related experience.
• Technical Skills: Experience with Active Directory, Windows 10, Microsoft Outlook, Microsoft Office Suite, VMware, and demonstrated hardware/application troubleshooting skills.
• Knowledge of customer product base (software/hardware).
• Good communication skills and team oriented.

OTHER DESIRED SKILLS

• Ability to perform Windows and systems updates.
• Experience using Active Directory to create and maintain user accounts groups, add workstations to domains, edit group policies, etc.
• VMware / vSphere Client: Troubleshoot and manage virtual machines. Create snapshots, increase ram and hard drive capacity.

• Experience with McAfee ePolicy Orchestrator to deploy ant-virus updates to workstations and servers.

• Experience with basic Cisco router / switch commands and configurations (show commands, name devices, add VLANs).
• Ability to Troubleshoot Hardware to include High-Definition Video Switches and Routers, Video Transmitters and Receivers, Clear-Com audio and Eclipse Chassis, multi-cast video encoders & decoders, KVM switches, monitors, cabling (DVI-D, fiber, Ethernet, coax).

WHAT GDIT CAN OFFER YOU

• Alignment to a mission-critical role that directly impacts the customer's ability to effectively prosecute its mission.
• Direct engagement with contractor leadership that centers upon career development/mobility, enhanced performance evaluation, and corporate information sharing & networking opportunities.
• Placement on a dynamic team of talented professionals that organically fosters an environment of innovation, collaboration, and trust.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

About Our Work

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

COVID-19 Vaccination

GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.