City National Bank
City National Bank proudly offers services, tools and technology that put our people and communities first.
Raleigh-Durham, NC

Systems Administrator IV at City National Bank

| Raleigh-Durham, NC
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Job Description

SYSTEMS ADMINISTRATOR IV

WHAT IS THE OPPORTUNITY?

The Systems Administrator will play key role in enhancing or upgrading existing applications as well as implementing and supporting new technology. This individual is responsible for the day to day administration, configuration, and performance monitoring of our vendor purchased and in-house developed software systems including desktop, client-server and web based applications.The Systems Administrator keeps abreast of new technologies and works with other teams to implement new hardware and software into our environment. You will also lead projects from planning through implementation, and manage vendor relationships.

Technology and Innovation Division
As a member of City National's Technology & Innovation group, you will drive, develop, and maintain solutions for clients and colleagues. This is an exciting time of technology advancement and innovation across the bank, particularly within our technology teams.

WHAT WILL YOU DO?

  • Solve production and systems issues generated by incident tickets from the helpdesk.
  • This includes troubleshooting, testing fixes, and implementing in production environment.
  • This may include communication via meetings, e-mail, phone, or WebEx.
  • Work on OSRs and work orders that come from the help desk.
  • These typically involve granting access to applications, installing thick clients, providing reports and other information.
  • Respond to ESP alerts that arrive via e-mail.
  • Troubleshoot failed jobs and determine where the files originated and where the files are going.
  • Follow up with other business units or vendors to get ETA on file arrivals.
  • Make minor modifications to jobs and re-run jobs as needed.
  • Manage and implement software and hardware upgrades and other projects.
  • Work with the NOC and server team, external vendors, and other departments to coordinate and implement software and hardware upgrades including the weekly CNB.COM deployments.
  • Participate in upgrade projects by designing, configuring, testing, implementing in development and production.
  • Working with various business units, maintain existing applications by applying patches, new license files, fulfill new report requests, and perform additional configuration and make changes to security as needed.
  • Respond to MessageWay alerts.
  • Work with departments and external vendors to resolve why file transmissions have not arrived.
  • Monitor and support all transmissions coming in and out of the Bank. Monitor and support all ESP Jobs.
  • Create new and maintain existing documentation for various application support needs.
  • Generate Ad-hoc reports for various business units and other minor requests for their needs.
  • Take classes, attend conferences, and network to remain current in new technology and the skills required to support them.
  • Participate in other application support projects and duties as needed or requested.


WHAT DO YOU NEED TO SUCCEED

Must-Have*
  • Bachelor's Degree
  • Minimum of 7 years' experience in system design, administration, application software and operations.
  • Minimum of 7 years' experience providing end-user support for corporate applications in a networked environment.
  • Minimum of 3 years coordinating team efforts in a project or operations environment


Skills and Knowledge
  • Demonstrated experience providing end-user support for large corporate applications in a networked environment.
  • Strong knowledge of Windows server operating systems and environments.
  • Good knowledge of IIS web servers.
  • Excellent communication and interpersonal skills. Including a strong ability to create positive and professional business relationships with internal clients.
  • Strong commitment to working as a team and providing excellent customer service.
  • Exposure to banking or other financial services software systems preferred.
  • Understanding of local and wide area networks, protocol and simple network troubleshooting preferred.
  • Understanding of administration tools for database troubleshooting (e.g. SQL Enterprise Manager) preferred.
  • Familiarity with Microsoft SharePoint administration desired.
  • Previous experience writing simple automation scripts using any language (VBScript, PowerShell, etc.) preferred.
  • Experience writing scripts in any language (ex: PowerShell, Unix Shell Scripting, Python, Perl, etc.)
  • Familiarity with major Database Platforms (MS SQL Server and Oracle), including ability to write transact SQL queries to retrieve data.


*To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.

ABOUT CITY NATIONAL

We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies.
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Technology we use

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What are City National Bank Perks + Benefits

City National Bank Benefits Overview

We strive to be the best at whatever we do, and that includes the benefits and perks we offer our colleagues.
We understand that colleagues have different needs. As a result, we look to offer a holistic program to support and address physical, emotional, financial and social needs.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
Our 11 Colleague Resource Groups (CRGs) help colleagues deepen their relationships and knowledge at work, encouraging more people to connect, learn and celebrate with each other.
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
FSAs allow colleagues to set aside pretax dollars to help pay for medical and/or dependent day care expenses.
Disability Insurance
Coverage generally begins the first day of the month following hire date. Short- and long-term disability benefits are available to colleagues to assist with periods of injury or illness.
Dental Benefits
Preventive care as well as basic and major dental services are provided through either a preferred provider plan (PPO) or a dental maintenance plan (DHMO).
Vision Benefits
Coverage is available for vision exams, contact lenses, glasses and frames.
Health Insurance Benefits
Coverage generally begins on the first day of the month following employment, and colleagues are able to cover spouses, domestic partners and/or dependent children.
Life Insurance
When you become eligible for CNB Benefits, the company will provide you with basic life insurance equal to 1½ times your annual base salary, up to a maximum of $100,000 of coverage – at no cost to
Wellness Programs
Enjoy access to a wide range of health tools and resources, including health screenings, coaching and/or fitness challenges – all kept confidential and secure.
Mental Health Benefits
Colleagues have access to a number of mental health resources including the Employee Assistance Program (EAP), a free, confidential counseling service (also available to eligible family members).
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Pretax and Roth 401(k) - the company matches 60% of the first six percent of eligible pay a colleague contributes each pay period. Match dollars are immediately vested.
Company Equity
Colleagues share in the success of the company through employer profit-sharing contributions based, in part, on the change in the company’s net profit from the prior year.
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Customized development tracks
Paid industry certifications

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