If you are a current Motorola Solutions employee, please click this link to apply through your Workday account.Company Overview

Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home. 

We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.

Department OverviewAt Motorola Solutions, we help people be their best in the moments that
matter. We help firefighters see around buildings and police officers see around street corners. Our work is very meaningful, impactful, and cutting edge and we invite you to explore it. We are the Best!
Motorola Solutions is a world leader in the field of professional mobile communications systems with an impressive heritage of technological innovations and a global base of installed systems. The group's main business is the implementation of mission critical digital mobile communication systems for Government & Public Safety Communications customers.
Job Description

The System Manager is the Customer's primary point of contact within Motorola and acts as the communications consultant and manager of contracted services. The System Manager serves as the primary liaison who will work closely with the Customer, Systems Support Center, Dispatch Operations, Product Groups, the Factory, System Engineering, System Integration, the Field Service Organization, the Service Support Network, third party contractors, the local service provider(s) and other vendors. 

The System Manager is responsible for ensuring that the Terms and Conditions of the warranty/service contract are met. This may include but not be limited to: System Administration Service, Inventory Management Service, Configuration Management Service, Site Management Service, User Support Service, Vendor Management, Operational Assessment, and System Planning Service. This person must be able to:

• Coordinate service activities and ensure compliance to contract. 

• Ensure compliance with response/restoration time commitment. 

• Remotely diagnose system failure and facilitate call management as applicable. 

• Manage Emergency Service efforts and escalation procedures as needed. 

• Provide analysis, recommendations and fault diagnostic information to the Customer to achieve Best-in-Class system performance and utilization. 

The System Manager will be proactive in managing the resources available to sustain optimal uptime, five-nines system availability and maximum beneficial use of the radio system. They will regularly review service information and quality reports generated by the system service database to determine an ongoing course of action. This individual also needs to be aware of all solution offerings in our portfolio, be capable of educating the customer in those offerings and have the foresight to engage sales and engineering to package the appropriate solution to meet the customer’s needs

• Technical College degree or Industry related experience

• 7+ years work experience with Motorola communication systems

• Understanding of two way radio communication products, systems and services

• Must have hands on experience with Motorola P25 7.X systems, networking, RF systems

• Must have excellent interpersonal communication, presentation skills, including both verbal and written using all the tools and applications provided by MSI

• Able to solve complex problems and situations 

• Must be a self motivated team player able to work effectively with general guidance toward objectives

​Technology Experience:

• Strong working knowledge of Motorola radio systems and their application by customers.

• Possess block diagram familiarity of two-way radio technology

• Understanding of Distributed Telecommunications systems

• Working knowledge of Motorola’s Technology Road-maps and their impact on customer’s future needs

• General understanding of communications industry trends and their impact on customer’s future needs

**Must be able to obtain background clearance as required by government customer**

Basic Requirements

• Technical College degree or Industry related experience or 7+ years work experience with Motorola communication systems

Vaccine Requirement

Motorola Solutions is a U.S. Federal contractor and must comply with the recent U.S. Government Executive Order requiring that Federal contractors ensure that their U.S. employees are fully vaccinated against COVID-19 by January 4, 2022. Accordingly, Motorola Solutions requires all US employees, even those working from home, to be fully vaccinated unless entitled to a reasonable accommodation based on a qualified medical condition or religious belief.

If you are unable to be fully vaccinated due to a qualified medical condition or religious belief, you will be required to apply for a reasonable accommodation prior to moving forward with the recruitment process. As a part of this process you will be required to provide information or documentation about the reason you cannot be vaccinated. If your request for an accommodation is not approved, an offer for employment will not be made.

Travel RequirementsOver 50%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanNo

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits effective Day 1
• 401K with Company Match and Day 1 vesting
• 9 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.