System Administrator
JOB SUMMARY
Deploy the release of new technologies as well as design, install, configure, maintain and perform system integration testing of PC/server operating systems, related utilities and hardware. Administer applications supporting all Charter divisions.
Work Hours: Sunday - Wednesday; 2 p.m. - 12 a.m.
MAJOR DUTIES AND RESPONSIBILITIES
- Actively and consistently supports all efforts to simplify and enhance the customer experience
- Diagnose hardware and software problems and replaces defective components.
- Perform data backups and disaster recovery operations.
- Responsible for troubleshooting server problems as reported by users.
- Research, evaluate and recommend software and hardware products.
- Support Web access and electronic messaging services and maintains a secure systems environment.
- Provide new hardware specifications to users based on application needs and anticipated growth; installs new servers and maintains the server infrastructure.
- Define procedures for monitoring and evaluates, diagnoses and establishes work plans to resolve system issues.
- Perform troubleshooting for complex hardware, software and network problems.
- Works on multiple projects as a project team member.
- Support media management through internal methods and procedures or through offsite storage and retrieval services.
- Develop and promote standard operating procedures.
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
- Ability to read, write, speak and understand English
- Must be proficient in MS Office
- Demonstrated communication skills and the ability to work well with all levels of business users in a professional manner
- Increased knowledge and ability to make decisions around service ticket requests utilizing software such as Remedy
- Intermediate level knowledge of system administration tasks and ability to perform more advanced research and recommend approaches for resolution
Required Education
BA/BS in Information Technology, Computer Science, or related field or equivalent work experience
Required Related Work Experience and Number of Years
- IT work experience - 4+ yrs
- System related experience - 2+ yrs
WORKING CONDITIONS
Office environment
Work Hours: Sunday - Wednesday; 2 p.m. - 12 a.m.
PHYSICAL AND MENTAL REQUIREMENTS
Physical Requirements
- Ability to lift 40 lbs
- Ability to sit and stand for extended periods of time
- Ability to perform after hours tasks
EOE
Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability IDB379 311746 311746BR