System Administrator
Company Overview
Spectrum's Product and Technology team creates, develops, and operates the nation's fastest mobile service, most reliable internet service, most viewed live TV app, and the most advanced WiFi, serving nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and entertainment experiences together.
This position is eligible to work in a hybrid work model (combination of in-office and remote days)
JOB SUMMARY
Deploy the release of new technologies as well as design, install, configure, maintain and perform system integration testing of PC/server operating systems, related utilities and hardware. Administer applications supporting all Charter divisions.
2nd Shift: 2 PM till midnight; Sunday - Wednesday
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently supports all efforts to simplify and enhance the customer experience
- Diagnose hardware and software problems and replaces defective components.
- Perform data backups and disaster recovery operations.
- Responsible for troubleshooting server problems as reported by users.
- Research, evaluate and recommend software and hardware products.
- Support Web access and electronic messaging services and maintains a secure systems environment.
- Provide new hardware specifications to users based on application needs and anticipated growth; installs new servers and maintains the server infrastructure.
- Define procedures for monitoring and evaluates, diagnoses and establishes work plans to resolve system issues.
- Perform troubleshooting for complex hardware, software and network problems.
- Works on multiple projects as a project team member.
- Support media management through internal methods and procedures or through offsite storage and retrieval services.
- Develop and promote standard operating procedures.
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
- Must be proficient in MS Office
- Demonstrated communication skills and the ability to work well with all levels of business users in a professional manner
- Increased knowledge and ability to make decisions around service ticket requests utilizing software such as Remedy
- Intermediate level knowledge of system administration tasks and ability to perform more advanced research and recommend approaches for resolution
Required Education
BA/BS in Information Technology, Computer Science, or related field or equivalent work experience
Required Related Work Experience and Number of Years
IT work experience - 4+ yrs
System related experience - 2+ yrs
WORKING CONDITIONS
Office environment
PHYSICAL AND MENTAL REQUIREMENTS
Physical Requirements
Ability to lift 40 lbs
Ability to sit and stand for extended periods of time
Ability to perform after hours tasks IDB379 323104 323104BR