Join a leading fintech company that’s democratizing finance for all.

Robinhood was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood is lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.

Just as we focus on our customers, we also strive to create an inclusive environment where our employees can thrive and do impactful work. We are proud of the competitive products and company culture we continue to build and have been recognized as:

• Glassdoor Best Places to Work 2020
• TIME100 Most Influential Companies 2021
• Fortune Best Workplaces in Financial Services & Insurance™ 2021 and Fortune Best Workplaces for Millennials™ 2021

We’re growing and looking for...

We continue to hire Robinhoodies at a rapid pace to drive this journey, and with that growth comes necessary change. We’re seeking culture builders and curious thinkers looking to co-author the next chapters of our story. We’re in build mode, majorly expanding our team while also growing up as a company. Joining now means helping shape our structures and systems, then taking part as we launch into our ambitious future.

Check out life at Robinhood on The Muse!

Join a leading fintech company that’s democratizing finance for all.

Robinhood was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood is lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.

Just as we focus on our customers, we also strive to create an inclusive environment where our employees can thrive and do impactful work. We are proud of the competitive products and company culture we continue to build and have been recognized as:

• Glassdoor Best Places to Work 2020
• TIME100 Most Influential Companies 2021
• Fortune Best Workplaces in Financial Services & Insurance™ 2021 and Fortune Best Workplaces for Millennials™ 2021

We’re growing and looking for...

We continue to hire Robinhoodies at a rapid pace to drive this journey, and with that growth comes necessary change. We’re seeking culture builders and curious problem solvers looking to co-author the next chapters of our story. We’re in build mode, majorly expanding our team while also growing up as a company. Joining now means helping shape our structures and systems, then taking part as we launch into our ambitious future.

Check out life at Robinhood on The Muse!

About the role:

We are looking for an exceptional System Administrator to support our Workforce Management Team. The administrator is responsible for the overall support and administration of key tools and systems used by Robinhood’s CX organization. In addition, the role will include development of business requirements to enhance existing systems and working with support teams to ensure the development and implementation of improvements.

What you’ll do day-to-day:

• Serving as the system administrator and content expert for Salesforce, Twilio and other supporting Workforce systems
• Working with external and internal support groups to champion system enhancements and greater efficiency within the Workforce Team
• Developing and maintaining key relationships with our support partners
• Creating and maintaining user accounts, profiles / permissions
• Working cross functionality to facilitate a smooth onboarding and offboarding process for new support agents
• Ensuring user data and customer service case records are maintained with accuracy and integrity within Salesforce and other supporting systems
• Solving system issues to isolate and diagnose problems for end users
• Proactively document and optimize the processes specific to your role
• Staying up to date on enhancements and upgrades to Salesforce and other supporting systems
• Configure reports, dashboards, and list views
• Complete bulk imports and exports of data
• Monitor health of necessary integrations and system coordinations and license count and allocation for various systems

About you:

• BA/BS degree or equivalent experience
• 2+ years’ experience in a system administrator role
• 1+ years’ of Salesforce experience or Salesforce certification (Salesforce Admin or Platform App Builder)
• Ability to convert business needs into specific programming requirements
• An understanding of Workforce processes and procedures
• Intermediate spreadsheet skills
• Demonstrated analytical skills and comfort with data and metrics
• Outstanding organization skills and attention to detail
• Resourcefulness, persistence, and ability to thrive in fast paced, entrepreneurial environment

Bonus points:

• Salesforce Certified

We’re looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If you’re ready to give 100% in helping us achieve our mission—we’d love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we're looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes.

Robinhood promotes diversity and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Robinhood provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review Robinhood's Privacy Policy please visit rbnhd.co/applicant-privacy.

Colorado Residents Only: In accordance with Colorado state law, Robinhood provides an estimate of the pay range associated with this role. In Colorado, the target hourly pay rate for this position is $28.70 - $33.65 Pay is based on several factors, including but not limited to education, work experience and certifications. Successful candidates for this role are eligible to participate in Robinhood’s equity plan.

Robinhood's benefits include generous time off, 401(k) participation with employer match, comprehensive health coverage, a health savings account (HSA), wellness benefits, backup childcare and education stipends (all benefits are subject to applicable taxes and based on eligibility).