SVP Revenue Operations at Experity (Atlanta, GA)

| Atlanta, GA
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X marks the spot!

Experity Earns 2022 Great Place to Work Certification™

Employees confirm positive workplace fostered by Experity, with over 90% of respondents saying they are proud to tell others that they work at the company.

We are the national leader in on-demand care solutions, and we take great pride to announce that Experity is now Certified™ by Great Place to Work® - the global authority on workplace culture, employee experience, and the leadership behaviors proven to deliver leading revenue, employee retention and increased innovation.

Experity is a fast-paced, high-growth company that considers its people to be its greatest strength, as they are the engine that powers the company's driving mission to improve urgent care and the patient experience. Experity works diligently to continue meeting the wants and needs of employees and fostering a positive, balanced workplace culture.

We are the country's largest electronic health records company for the urgent care market and provide an integrated operating system. Nearly 50% of the U.S. urgent care market runs on Experity solutions. With Experity, providers can best meet the demands of the evolving on-demand space and deliver high-quality, high-velocity care by streamlining operations, improving patient experiences and optimizing revenue.

Experity's technology serves 5,700-plus clinics today across the US!

Great place to work article:https://www.experityhealth.com/news/experity-earns-2022-great-place-to-work-certification/

Benefits - We love all our X-tras! What's in it for you?

  • Flexibility - Experity is committed to helping team members face the demands of juggling work, family and life-related issues by offering flexible work scheduling
  • Career Development - Our Training Manager has created a learning program foundation for the company that will allow Team Members to explore their potential and achieve their career goals
  • Investing in You - We invest in our team members so they can reach their financial independence - Smart Dollar is a Step-By-Step Plan that helps our team members Eliminate Debt, Save For Emergencies, and Retire With Confidence
  • Team Building - We bring our Team Members together when we can to strengthen the team, build relationships and have fun! We even have a family company picnic and a holiday party
  • Benefits - And of course all of our wonderful benefits:
    • Medical, dental and vision
    • 401K -Eligibility for starts the 1st of the month following completion of 90 days of employment including company match
    • Paid time off and so much more!


Hybrid/remote workforce:

This position is eligible to work remotely or a hybrid of remote and in the office. If you live a commutable distance to one of our office we would love to see you!

Position details:

The SVP Revenue Operations acts as the strategic arm of the Chief Revenue Officer, spearheading alignment between marketing, sales, and customer success by ensuring operational efficiency across the GTM organization. This role focuses on every operational aspect of the buyer's journey-from the moment of lead generation to the close of a sale (and beyond)-with a goal of shoring up process gaps between teams and creating an infrastructure designed to scale. The SVP Revenue Operations oversees a team of operational talent spanning marketing operations, sales operations, revenue enablement, and client success operations, forming a strike team focused on reducing inefficiencies, streamlining systems design, removing friction in our processes, and cultivating a culture of data discipline.

Responsibilities:

  • Act as a strategic advisor to the CRO and Experity's go-to-market leaders, ensuring our teams have the tools, processes, data, and enablement to achieve business objectives
  • Develop, manage, align, and grow teams with talents spanning Marketing Operations, Sales Operations, Sales Enablement, and Client Success Operations
  • Act as a primary point of contact for Warburg Pincus and M&A-focused initiatives, including integration execution, growth planning, data analysis, and other strategic projects, as needed
  • Oversee and scale Experity's Deal Desk strategy with a focus on improved visibility into quote generation and pricing, adding process automation and standardization where applicable
  • Manage roadmap, integrations, and priorities for Salesforce.com-which acts as Experity's operating system across 10+ departments-including vision and requirements gathering for all connected tools
  • Partner with Finance and Legal to deliver accurate bookings data and manage contract flow for new sales, organic growth, and add-on sales
  • Own data quality within the CRM and connected toolsets, including a roadmap to true data governance
  • Provide daily, weekly, and monthly visibility into performance and effectiveness of GTM efforts with an emphasis on leading indicators, ROI attribution, forecasting, and actionable metrics
  • Optimize and refine flow of inbound and outbound leads from Marketing and Business Development to Sales, ensuring swift follow-up, defined SLAs, and seamless handoffs between teams
  • Drive operational discipline within the Client Success organization, creating simplified mechanisms to capture client engagements through high-touch, low-touch, and tech-touch strategies
  • Create and regularly assess the GTM technology roadmap to identify scalable solutions to meet current and future business needs; manage technology vendor relationships for Salesforce ecosystem in partnership with GTM leaders (including Salesforce.com, CPQ, SalesLoft, Churnzero, Insightsquared, Ambition, LinkedIn Navigator, Spiff, etc.)
  • Manage and scale processes for commission tracking, compensation planning, territory planning, and trend analysis
  • Drive Marketing Operations sophistication in partnership with Demand Generation by executing on targeted lead nurturing programs, robust segmentation, custom lead scoring and grading systems, smart forms, and Salesforce-integrated campaign tracking
  • Drive internal enablement strategy focused on skills assessments, formal training and onboarding programs for Sales and CSM teams, leadership-focused coaching initiatives, product/marketing alignment, internal content creation, and ongoing enablement programs to improve team success & win rates
  • Other duties as assigned


Education and Experience:

  • Bachelor degree or equivalent combination of education and experience
  • Detail-oriented approach to managing complex tasks and data
  • Ability to quickly move between strategic and tactical initiatives to achieve objectives
  • 10+ years in B2B business operations, sales operations, or related discipline at high-growth SaaS companies
  • Seven years in direct management
  • Relationship-driven with ability to bridge the gap between Sales, Marketing, Client Success, and Finance to achieve common goals
  • Proficiency in common Sales and Marketing technologies, such as Salesforce.com CRM and Pardot marketing automation (or similar)


Preferred:

  • Strong Excel and analytics experience
  • Experience managing complex systems integrations on tight deadlines
  • Experience with employee training and onboarding, particularly within a sales environment
  • Experience working directly with technology vendors
  • Experience implementing and managing lead nurturing and sales engagement programs


Every team member exhibits our core values:

  • Team First
  • Lift Others Up
  • Share Openly
  • Set and Crush Goals
  • Delight the Client
More Information on Experity
Experity operates in the Healthtech industry. The company is located in Machesney Park, IL. Experity was founded in 2019. It has 501 total employees. To see all 4 open jobs at Experity, click here.
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