Svcs/Operations Manager, Specialty Processing

| Chicago, IL | Hybrid
Sorry, this job was removed at 11:15 a.m. (CST) on Saturday, February 5, 2022
Find out who's hiring in Chicago, IL.
See all Operations jobs in Chicago, IL
Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

Job Summary
Manages a team completing operations and/or customer service tasks.
Essential Duties & Responsibilities
Performs a combination of duties in accordance with departmental guidelines:

  1. Assigns distributes and coordinates work of the team with other teams ensuring consistent efficient and timely delivery of service to drive superior results.
  2. Validates staffing levels and anticipates workforce demands.
  3. Ensures compliance with company and industry regulations policies and guidelines.
  4. Develops and uses work management tools to allocate resources facilitate efficient processes and to conduct performance/quality reviews of staff and service delivery.
  5. Develops and maintains relationships and resolves operational and procedural difficulties/issues with management work teams and customers as necessary.
  6. Generates ideas for improvement across teams and implements approved changes.
  7. Takes calculated risks and is experimental to increase responsiveness resolve issues and continuously raise the quality of work.
  8. Manages the work activities and has responsibility for the performance and development of subordinate staff in accordance with corporate strategic direction.
  9. Sets appropriate stretch goals aligned with CNA?s strategy and commitment to our customers.
  10. Prepares and distributes management reports (i.e. production/quality).
  11. Uses information analysis tools technology and key metrics to make decisions.
  12. Represents the team in meetings with management and provides input for management decision making.
  13. Manages and monitors overtime spending.
  14. Gathers data and provides input into annual budget forecast.


Reporting Relationship
Typically Manager or above
Skills Knowledge and Abilities

  1. Strong client and team interpersonal and leadership skills with the ability to motivate others.
  2. Industry and company knowledge as well as strong knowledge of the essential functions performed by the team.
  3. Ability to exercise professional judgment and assume responsibility for decisions which have an impact on people costs and quality of service.
  4. Familiarity with the concepts and practices of staff management.
  5. Excellent verbal and written communication skills with the ability to convey technical issues in a clear concise and effective manner.
  6. Excellent organizational and analytical skills including ability to prioritize and coordinate multiple projects.
  7. Strong computer skills including Microsoft Office suite and other business related software systems.
  8. Strong customer focus with a mindset towards continuous improvement.
  9. Focuses on objectives to set direction and drive superior results.
  10. Uses Metrics and information analysis and accesses technology resources as needed.
  11. Builds a competitive organization by attracting managing developing and retaining the talent needed to win.
  12. Value driven to provide superior solutions to internal and/or external customers.
  13. Acts with a sense of urgency to advance priorities of the organization.
  14. Helps other to excel through collaboration and building strong relationships.
  15. Thinks creatively and uses diverse ideas to solve problems.


Education and Experience

  1. Bachelor's Degree or equivalent work experience and completion of applicable insurance courses.
  2. Typically a minimum of four years experience in a specific function or field of expertise along with management experience.
Read Full Job Description
Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PerlLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • Node.jsFrameworks
    • SpringFrameworks
    • AccessDatabases
    • DB2Databases
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • ConfluenceManagement
    • JIRAManagement
    • Microsoft ProjectManagement
    • SalesforceCRM
    • SendGridEmail
    • MarketoLead Gen

An Insider's view of CNA

How would you describe the company’s work-life balance?

Work-life balance has always been a priority for me. It always will be. CNA’s hybrid working model allows me to not only maximize collaboration with my peers but also take advantage of increased flexibility by combining remote and in-office work. I’m empowered to take control of my schedule based on what works best for me and my team.

Alison Massey

Agile Scrum Master Consultant

How do you collaborate with other teams in the company?

On the Security Advisory team, collaboration is key to what we do. We sit at a unique intersection of security goals and business objectives. By working across nearly every IT team at CNA, we balance the need for maintaining secure initiatives and keeping projects on track. It’s our job to find the best, secure path to ‘Yes’ for business requests.

Zach Jones

Director, Security Advisory

How has your career grown since starting at the company?

I joined CNA as a contractor and became a full-time employee after an eight-year contractor journey. I’m passionate about solving technical challenges and CNA allows me to foster that passion. Every day, I learn about emerging technologies. I’m empowered to develop, grow, and create a career that works for me and my lifestyle.

SenthilKumar Asokan

Applications Engineer Senior Specialist

How do your team's ideas influence the company's direction?

Enterprise Architecture creates foundations for IT expectations across CNA. I’m on a team that builds reusable IT assets, communicates best practices, and decides standards for tooling, and more. I influence CNA outside of my role, too, specifically through CNA’s Employee Resource Groups. I’m empowered to influence both IT and our culture of inclus

Lisa Smith

Architecture Senior Specialist

What does career growth look like on your team?

Career growth can take on many different forms at CNA, and that’s because there are always opportunities to acquire transferrable skills. On my team specifically, we’re encouraged to identify and work toward development opportunities that matter to us. We’re empowered to make a difference while advancing our careers.

Josie Lee

Director, HR Business Partner

What are CNA Perks + Benefits

CNA Benefits Overview

One of the many advantages of working at CNA is the benefits program we offer you and your eligible dependents,
beginning on the first day of your employment. The program features a variety of plans that provide health care
benefits, well-being, disability and survivor protection, and 401(k) savings, among others. Below are highlights
of the offerings.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Diversity employee resource groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Some meals provided
Relocation assistance
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Online course subscriptions available
Paid industry certifications

More Jobs at CNA

Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about CNAFind similar jobs like this