Operations//Operations Management//Technical Support//

Surety Underwriting Associate at CNA

CNA
| Sioux Falls | Hybrid
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Job Summary
Under limited supervision performs in an accurate and timely manner technical and administrative tasks related to the processing of business correspondence. Supports strong customer focus by providing fast courteous high quality service to our agents.
Essential Duties & Responsibilities
  1. Completes data entry and file preparation of new business or notary business utilizing the Rhumba application or performs the completion of bond policy and related forms using a typewriter or data base application; or operate a PC to compile business correspondence.
  2. Cross trains in a variety of business types including cancellations adjustments renewals notary typing word processing and direct bill.
  3. Understand and be proficient in the use of the PC applications including (Image and Workflow Fax Form Letters and Exchange/Outlook); and PC software including (Book Manager Risk Scoring and Credit Report).
  4. Identifies class codes and descriptions correctly calculate premiums penalties rates and verify anniversary date using the rate manual and control file.
  5. Exhibits a thorough knowledge of business correspondence and the proper workflow path of each item.
  6. Works closely with underwriting in the preparation of the file for risk analysis.
  7. Completes the files that are within the limits of the authority guidelines.
  8. Communicates frequently in a professional manner with agents via telephone fax or written correspondence as required.
  9. Participates in key account business relationships through processing telephone contact with client and close underwriter contact.

Reporting Relationship
Typically Manager or above
Skills Knowledge and Abilities
  1. Good verbal and written communication skills.
  2. Good organizational and follow-up skills.
  3. Good listening skills and customer service skills.
  4. Ability to resolve issues and problems.
  5. Ability to work independently and effectively in a high volume environment.
  6. Knowledge of Microsoft Office Suite and other business related software.
  7. Ability to handle multiple tasks and prioritize work.

Education and Experience
  1. Typically a High school diploma or equivalent.
  2. Typically a minimum six months to one of related experience.
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Technology we use

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An Insider's view of CNA

How would you describe the company’s work-life balance?

Work-life balance has always been a priority for me. It always will be. CNA’s hybrid working model allows me to not only maximize collaboration with my peers but also take advantage of increased flexibility by combining remote and in-office work. I’m empowered to take control of my schedule based on what works best for me and my team.

Alison Massey

Agile Scrum Master Consultant

How do you collaborate with other teams in the company?

On the Security Advisory team, collaboration is key to what we do. We sit at a unique intersection of security goals and business objectives. By working across nearly every IT team at CNA, we balance the need for maintaining secure initiatives and keeping projects on track. It’s our job to find the best, secure path to ‘Yes’ for business requests.

Zach Jones

Director, Security Advisory

How has your career grown since starting at the company?

I joined CNA as a contractor and became a full-time employee after an eight-year contractor journey. I’m passionate about solving technical challenges and CNA allows me to foster that passion. Every day, I learn about emerging technologies. I’m empowered to develop, grow, and create a career that works for me and my lifestyle.

SenthilKumar Asokan

Applications Engineer Senior Specialist

How do your team's ideas influence the company's direction?

Enterprise Architecture creates foundations for IT expectations across CNA. I’m on a team that builds reusable IT assets, communicates best practices, and decides standards for tooling, and more. I influence CNA outside of my role, too, specifically through CNA’s Employee Resource Groups. I’m empowered to influence both IT and our culture of inclusion.

Lisa Smith

Architecture Senior Specialist

What does career growth look like on your team?

Career growth can take on many different forms at CNA, and that’s because there are always opportunities to acquire transferrable skills. On my team specifically, we’re encouraged to identify and work toward development opportunities that matter to us. We’re empowered to make a difference while advancing our careers.

Josie Lee

Director, HR Business Partner

What are CNA Perks + Benefits

CNA Benefits Overview

One of the many advantages of working at CNA is the benefits program we offer you and your eligible dependents,
beginning on the first day of your employment. The program features a variety of plans that provide health care
benefits, well-being, disability and survivor protection, and 401(k) savings, among others. Below are highlights
of the offerings.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Commuter Benefits
Some Meals Provided
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Online course subscriptions available
Paid industry certifications
View full list of perks + benefits

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