Supportability Specialist at Intuit

| Tucson, AZ
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Intuit is a global technology platform that helps consumers and small businesses overcome their most important financial challenges. Serving more than 100 million customers worldwide, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.


Come join the SBSEG Supportability Specialist Team, as a Payroll Supportability Specialist you will bring detailed knowledge of, and solutions to, customer problems and opportunities based on both quantitative and qualitative data analysis. As a Payroll Supportability Specialist, you will troubleshoot, understand and collects data on complex issues working towards finding solution once and sharing with the many through various channels. Specialists are expected to use their knowledge and experience when providing insights and contributing to projects to ensure positive support experience when brining on new tools, processes, content or training.

What you'll bring

  • Root cause analysis of customer contacts and methods
  • Identify Contact drivers
  • CP3 Performance Reports
  • Prioritized recommendations for process or product improvements
  • Create, edit or update Knowledge articles
  • Customer communication
  • CP1 Performance Reporting
  • High Impact Defect Risk Analysis
  • CP3 Frontline Notification and Alerts
  • Knowledge-base trends
  • Follow-through and closed loop feedback on problems/opportunities that have been prioritized to be addressed
  • Requirements documents (both technical and non-technical)
  • Balance Priorities and work independently

How you will lead

  • Strong product and payroll knowledge.
  • Customer obsessed with focus with a commitment to excellence throughout your work
  • Interprets and responds to data and makes recommendations for elements of new designs
  • Often exercises judgment within defined procedures and practices to determine appropriate action
  • Ability to resolve escalated issues with critical thinking and logical approach
  • Customer obsessed with focus with a commitment to excellence through
  • Builds productive internal and external working relationships
  • Normally receives little instruction on day-to-day work, general instructions on new assignments
  • Work is reviewed for soundness of judgment and overall adequacy and accuracy
  • Influence primarily impacts the customer experience of a specific offering.
  • Decisions impact both personal and team deliverables.
  • Contributes to the completion of organizational projects and goals
  • Works closely with external business partners. (Training, Product or other project work).
More Information on Intuit
Intuit operates in the Fintech industry. The company is located in Eagle, ID, Reno, NV, Mountain View, CA, San Francisco, CA, Woodland Hills, CA, San Diego, CA, Tucson, AZ, Plano, TX, Washington, DC, DC and Fredericksburg, VA. Intuit was founded in 1983. It has 14200 total employees. It offers perks and benefits such as Volunteer in local community, Partners with Nonprofits, Friends outside of work, Eat lunch together, Intracompany committees and Daily sync. To see all 73 open jobs at Intuit, click here.
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