Support Specialist
Upgrade is a fintech unicorn founded in 2017. We are the fastest-growing company in the Americas (Financial Times). In the last five years, over 15 million people have applied for an Upgrade card or loan, and we have delivered over $10 billion in affordable and responsible credit. Our innovative Upgrade Card is the fastest growing credit card in America (Nilson Report). Combining the flexibility of a credit card with the low cost of an installment loan helps us redefine banking.
Upgrade has been named a “Best Place to Work in the Bay Area” three years in a row, one of the “Top Companies to work for in Arizona”, and we have received awards for being a best company for Diversity, Women, Culture, and Veterans.
We are looking for new team members who get excited about designing and delivering new and better products to join a team of 900 talented and passionate professionals. Come join us if you like to tackle big problems and make a meaningful difference in people's lives.
The Support Specialist is part of the Servicing Operations Department which focuses on supporting the business as well as our customers. This team assists with day to day Operations. This includes processing, reporting, administrative tasks, and projects. The ideal candidate must be a self-starter, strong attention to detail, verbal communication, analytical and problem-solving skills.
What You'll Do:
- Accurately analyze, research and decision critical operational functions across multiple systems
- Execute back-office processes with high accuracy (e.g. Due Date Changes, Bankruptcy, Hardships, Merchant Returns and more)
- Support all company wide products and operational initiatives, including contributing to the development of defining and implementing processes and procedures
- Review and process customer correspondence critical to the business
- Work across multiple internal systems; Excel and Google Suite knowledge is required
- Prioritize high sensitivity tasks to ensure all deliverables are met in a timely manner
What You're Good At:
- Bring a flexible mindset – as a start-up, we are growing quickly and you may need to adapt to changing policies and procedures while maintaining high-quality work output
- Being a critical thinker- this role requires high volume data analysis and research
- Positive attitude and willingness to work with teammates on accomplishing tasks and responsibilities on an ongoing basis
- Excellent time management and work prioritization skillsCapable of completing assigned tasks with careful attention to detail
- Ability to thrive in a fast-paced and changing environment with ease and with minimal supervision
- Strong verbal and written communication skills
- (Internal)Proven track record of meeting and exceeding production and quality expectations
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.