Support Specialist I at Paycor (Remote)

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Support Specialist I
Remote
Paycor empowers leaders to develop winning teams. Our Human Capital Management (HCM) software modernizes every aspect of People Management from the way you recruit, onboard, develop, pay, and retain employees. Best of all? Our team is growing, and there's never been a better time to join! If you love to Think Big, Dream Big, Compete to Win, and thrive in a fast-paced environment, we want to hear from you!
JOB SUMMARY
The Support Specialist I investigates and solves technical issues for external users of Paycor proprietary applications at their locations by employing a high degree of customer service, technical expertise, and timeliness. The position is responsible for immediately correcting the issue by providing 1 st level assistance through remote connection to the client's system, verbal communication via phone, and if unable to resolve, through escalation to a senior IT level within a timely manner.
ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Daily Job Responsibilities
    • Installing software (web browsers, Citrix, Timeclock Converter, etc.)
    • Troubleshooting web browsers
    • Supporting online services and applications
    • Logging work in an internal tracking system
    • Supporting clients via phone
    • Connecting to client user PCs remotely to troubleshoot Paycor applications
    • Demonstrating regular attendance
  • Communication and Trend Analysis
    • Improving reporting of technical issues
    • Assisting upper management in continually improving support processes
    • Advising IT team and management in product development issues arising from problems identified through technical support inquiries
    • Communicating potential client issues throughout the support chain to ensure client issues are being addressed in a timely manner
  • Maintaining a working environment that is energized and consistently demonstrates the Paycor service commitment
  • Other duties as assigned

REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required.
  • High school diploma or equivalent experience
  • Minimum of one (1) year help desk experience
  • Proficiency in Microsoft Office, Microsoft SQL a plus
  • Excellent verbal and written communication skills
  • Demonstrates strong organization and time management skills
  • Ability to multi-task
  • Takes initiative

Paycor Total Rewards
Paycor has an exciting, growth-focused culture, and we pride ourselves in providing best-in-class benefits to take care of our people. Some of our most popular benefits include:
  • A flexible virtual-first work philosophy
  • 401(k) with $.65 match for every dollar contributed up to 6% of eligible pay
  • Generous paid time off in addition to 10 paid holidays (including YOUR Holiday to celebrate a day or holiday you hold special)
  • Three medical plan options - including one with $0 cost to Associates
  • Our Employee Stock Purchase Plan, which enables you to buy PYCR stock at a discount

We also offer competitive compensation based on your education, experience, and training. For more information about our total rewards, please visit www.mypaycorbenefits.com .
If you are a Colorado resident and this role is available in Colorado or remote, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request via email to [email protected] .
More Information on Paycor
Paycor operates in the Analytics industry. The company is located in Cincinnati, OH, Phoenix, AZ, Omaha, NE, Birmingham, AL, San Francisco, CA, Denver, CO, Fort Collins, CO, Washington, DC, 2200 Pennsylvania Ave NW, DC, Jacksonville, FL, Fort Lauderdale, FL, Orlando, FL, Tampa, FL, Atlanta, GA, Chicago, IL, Downers Grove, IL, Carmel, IN, Kansas City, KS, Louisville, KY, Baltimore, MD, Boston, MA, Grand Rapids, MI, Livonia, MI, St Louis, MO, New York, NY, Charlotte, NC, Raleigh, NC, Akron, OH, Cleveland, OH, Columbus, OH, Cranberry Township, PA, Philadelphia, PA, Nashville, TN, Austin, TX, Houston, TX, Frisco, TX and Richmond, VA. Paycor was founded in 1990. It has 2131 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 56 open jobs at Paycor, click here.
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