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What will I be responsible for in this job? (brief summary of the role)

Overview of Position

The Support Specialist I is an entry level role that is responsible for supporting our operational teams by reviewing and handling incoming mail, printing appeals and claims, supporting documentation, compiling, and mailing. The role is responsible for ensuring the security of PHI while working thru these requests, ensuring outgoing mail is addressed to the proper recipient, and tracking information is applied per guidelines. This position is an onsite position.

Duties and responsibilities

• Ensuring the security of PHI while working thru the mail and support processes
• Maintaining appropriate system access needed to perform daily job functions
• Open, sort and route incoming mail to the appropriate area or delegate
• Printing documentation such as claims, appeals, medical records, itemized bills, EOBs, and any necessary supporting documenting communicated by the operational team
• Ensuring accuracy and timeliness of outgoing mail, claims, appeals and documentation
• Applying appropriate tracking/mailing procedure based on defined guidelines
• Maintaining and updating inventory, tracking, mailing files and database systems
• Operating photocopiers, scanners, copy machines, and computers
• Advising appropriate point of contact when supplies are running low to ensure ongoing ability to perform ongoing daily functions, i.e., paper, toner, claim forms, envelopes etc.

What are the requirements needed for this position?

• High School Diploma or equivalent
• Microsoft Office skills, including Excel, Word, and Outlook
• Must be focused with strong attention to detail
• Must be able to complete tasks assigned in a timely manner

What other skills/experience would be helpful to have?

• Medical Insurance experience including but not limited to Medicare and Medicaid
• Hospital claim experience
• Previous clerical experience

What are the working conditions and physical requirements of this job?

• General office demands

How much should I expect to travel?

None. Employees in roles that require travel will need to be able to qualify for a company credit card or be able to use their own personal credit card for travel expenses and submit for reimbursement.

Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!

COVID Vaccination Requirements

We remain committed to doing our part to ensure the health, safety, and well-being of our team members and our communities. As such, we require all employees to disclose COVID-19 vaccination status prior to beginning employment and we may require periodic testing for certain roles. In addition, some roles require full COVID-19 vaccination as an essential job function. Change Healthcare adheres to COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance.

Equal Opportunity/Affirmative Action Statement

Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf .

If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to [email protected] with "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.

Click here https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf to view our pay transparency nondiscrimination policy.

California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcare's Privacy Notice to California Job Applicants Regarding the Collection of Personal Information .

Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.