Support Services Owner at Cerner Corporation

| Kansas City, MO
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Job Description
Application Managed Services is a team dedicated to ensuring the optimal performance of Cerner Millennium applications through 24x7x365 proactive monitoring, management and quick problem resolution. The Application Managed Services team stands ready to provide direct and continuous support for the day-to-day operational management of Cerner applications.

The Support Services Owner (SSO) is responsible for managing client relationships with broad scope to deliver on engagement milestones and scope of services, the support of all implemented Cerner solutions and services to clients and ensuring the support methodology is adhered to. This role is also responsible for ensuring world-class service is provided by coordinating departmental or cross-functional teams to deliver timely, high quality projects. The SSO works on significant or unique issues where analysis of situations and independent judgment are required to obtain results. The SSO is responsible for the following: executive relationship management, status reviews, managing action items, risks/issues and all deliverables; managing cross-organizational interactions as needed including managing escalations across Cerner teams; facilitating meetings, generating agendas/minutes, and developing detailed plans/schedules; and managing and driving results. through support.

Qualifications
Basic Qualifications
  • At least 6 years of total combined higher education and related work experience including:
    • At least 1 year of healthcare information technology (HCIT) consulting, HCIT support, project/program management, client relationship management and/or other client-facing or HCIT solution work experience
    • At least 5 years of higher education and/or additional work experience directly related to the duties of the job

Preferred Qualifications
  • Bachelor's degree or equivalent work experience
  • At least 5 years of Millennium experience
  • At least 3+ years of project or client facing work experience
  • Participation in most phases of a single domain, multi-clinical domain and integrated system implementation
  • Experience managing multiple small and moderate-sized teams of associates with disparate roles

Expectations
  • Ability to work on-site with client full-time
  • Willing to work additional or irregular hours as needed and allowed by local regulations
  • Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position
  • Perform other responsibilities as assigned
More Information on Cerner Corporation
Cerner Corporation operates in the Healthtech industry. The company is located in Kansas City, MO. Cerner Corporation was founded in 1979. It has 27000 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Dental Benefits, Vision Benefits, Health Insurance Benefits, Life Insurance and 401(K). To see all 127 open jobs at Cerner Corporation, click here.
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