Support Operations Coordinator

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Job Overview: Forager is looking for a bilingual Support Operations Coordinator who is highly motivated with operations experience and is passionate about making every customer interaction count. You’re a resourceful problem solver with a knack for finding creative solutions, and you thrive on going above and beyond in a fast-paced environment. You have a sense of urgency in everything you do, you are methodical, professional and pay close attention to details.
*This position is based remotely in Mexico.

Your responsibilities: 

  • Learn the operational structure of customers’ networks to ensure the highest standard of service. 
  • Be the first point of escalation for customers when issues on shipment execution arise. 
  • Collaborate with customer account managers and sales team to understand the scope and specifics of what has been sold to the customer.
  • Work side by side with implementation team to help ensure a smooth and successful onboarding for new customers. 
  • Accurately build loads and seamlessly coordinate pickup, crossing, and delivery of all shipments tendered by customers. 
  • Communicate with tracking team to ensure loads are monitored 24/7 and ensure quality handoff between shifts. 
  • Timely exception handling, troubleshooting, and issue resolution for all customer shipments. 
  • Audit load data for accuracy in our TMS system SCOUT by Forager. 
  • Propose solutions to improve workflows or operational efficiency. 

 What You’ll Bring: 

  • 1-2 years of experience in logistics or truckload transportation. 
  • Experience with cross-border truckload operations preferred. 
  • Bilingual (Spanish + English) required. 
  • Strong work ethic and persistence combined with patience and a positive attitude. 
  • Ability to multi-task and prioritize effectively in a dynamic, fast-paced environment. 
  • Demonstrated organizational and time management skills with a strong attention to detail.
  • Ability to creatively and efficiently solve problems through various communication methods. 
  • Effective, diligent, and clear communicator on the phone and over email. 
  • Basic computer and data-entry experience with Microsoft Office. 

Who we are?

Forager is a logistics tech startup with one goal: simplify cross-border freight with a combination of purpose-built technology and decades of industry experience. We're building an automated and collaborative marketplace that connects cross-border shippers (customers) with their optimal carrier (trucking companies) based on region, price, and service rating.

In response to COVID-19 & Forager’s commitment to keeping our employees, their families and our community safe, we have made the decision to continue working remotely. This means all new hires will be onboarded and trained remotely. 

Forager is an equal employment opportunity employer. We evaluate qualified candidates without regard to race, color, religion, gender, age, gender identity, sexual orientation, national origin, disability, age, military or veteran status, disability, or any other legal protected characteristics.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • SqlLanguages
    • ReactLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • FigmaDesign
    • AsanaManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM

An Insider's view of Forager

What’s the vibe like in the office?

It's definitely lively! We have a great sense of camaraderie, so we're pretty casual overall. Whether we’re cracking jokes or putting our heads down and getting to work, we all share the collective goal of building something great.


UX/UI Designer

How do you collaborate with other teams in the company?

SaaS tools help a lot, but if I'm working with someone outside of Product, I always invite them out to lunch. Knowing someone on a more personal level helps you understand the context behind their ideas. You get more insight into their problems and that informs your solutions. I collaborate best over burgers!


Product Manager

What makes someone successful on your team?

Empathy for sure. To be a successful software engineer, especially at a collaborative company like Forager, you have to view the world through a distinctly human lens. At the end of the day, we're not just writing code in a vacuum. We're writing code for other people.


Senior Software Engineer

How do your team's ideas influence the company's direction?

Forager's tech is built by and for logistics professionals, so obviously the team's ideas and experiences are key to its development. Their feedback actively shapes our platform. Once you know our team you can see their fingerprints on everything we do, because everything we do is a team effort.


Chief Operations Officer

How does your team reward individual success?

Raises and promotions are common for top performers, but what really makes Forager unique is the atmosphere. Logistics and tech can both be so competitive, but at Forager it feels like we're all on the same team. People are excited to shout each other out and celebrate your victories with you. You don't have to fight for recognition.


Product Manager

What are Forager Perks + Benefits

Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Forager offers a monthly well-being stipend for all employees.
Mental Health Benefits
Retirement & Stock Options Benefits
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary caretaker. Forager also provides 6 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
Diversity Program
Lunch and learns
Promote from within
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