Job Overview: Forager is looking for a bilingual Support Operations Coordinator who is highly motivated with operations experience and is passionate about making every customer interaction count. You’re a resourceful problem solver with a knack for finding creative solutions, and you thrive on going above and beyond in a fast-paced environment. You have a sense of urgency in everything you do, you are methodical, professional and pay close attention to details.
*This position is based remotely in Mexico.
- Learn the operational structure of customers’ networks to ensure the highest standard of service.
- Be the first point of escalation for customers when issues on shipment execution arise.
- Collaborate with customer account managers and sales team to understand the scope and specifics of what has been sold to the customer.
- Work side by side with implementation team to help ensure a smooth and successful onboarding for new customers.
- Accurately build loads and seamlessly coordinate pickup, crossing, and delivery of all shipments tendered by customers.
- Communicate with tracking team to ensure loads are monitored 24/7 and ensure quality handoff between shifts.
- Timely exception handling, troubleshooting, and issue resolution for all customer shipments.
- Audit load data for accuracy in our TMS system SCOUT by Forager.
- Propose solutions to improve workflows or operational efficiency.
What You’ll Bring:
- 1-2 years of experience in logistics or truckload transportation.
- Experience with cross-border truckload operations preferred.
- Bilingual (Spanish + English) required.
- Strong work ethic and persistence combined with patience and a positive attitude.
- Ability to multi-task and prioritize effectively in a dynamic, fast-paced environment.
- Demonstrated organizational and time management skills with a strong attention to detail.
- Ability to creatively and efficiently solve problems through various communication methods.
- Effective, diligent, and clear communicator on the phone and over email.
- Basic computer and data-entry experience with Microsoft Office.
Who we are?
Forager is a logistics tech startup with one goal: simplify cross-border freight with a combination of purpose-built technology and decades of industry experience. We're building an automated and collaborative marketplace that connects cross-border shippers (customers) with their optimal carrier (trucking companies) based on region, price, and service rating.
In response to COVID-19 & Forager’s commitment to keeping our employees, their families and our community safe, we have made the decision to continue working remotely. This means all new hires will be onboarded and trained remotely.
Forager is an equal employment opportunity employer. We evaluate qualified candidates without regard to race, color, religion, gender, age, gender identity, sexual orientation, national origin, disability, age, military or veteran status, disability, or any other legal protected characteristics.