At Liftoff+Vungle, we're helping mobile businesses scale and succeed via our sophisticated technology that enables them to find their most engaged users. We are a trusted guide for growth and engagement, transforming how people discover and experience apps. Advertisers depend on us to reach, acquire, and retain high-value users worldwide. We are one of the world's largest independent, unbiased and privacy-friendly growth platforms that fuels the entire mobile app growth cycle across user acquisition, engagement, monetization, and analytics. Consistently ranked as one of the fastest growing companies and best places to work, we are a profitable company with strong product-market fit and tremendous growth opportunity. We have a creative, collaborative, and humble culture. We are data-driven, proactive, and have the courage to drive change.
The IT Support Manager role will report to the Director of IT and be responsible for the oversight and functionality of all employee hardware\software and facility related tech. This role will require both technical expertise as well as the ability to lead, mentor, and manage. Daily tasks will include taking high-tier tickets and monitoring the triage ticket queue, project planning, and accountability for their reports' direct OKRs and KPIs. If you love working at a high growth pace company, working to solve technical problems, and are a thought and decision leader within a growing organization this role might be perfect for you.
Responsibilities

• Provide support and guidance to stakeholders via help desk
• Act as the highest escalation point for the employee base regarding support functions
• Conceptualize, develop, and lead projects focused on driving operational excellence while also leveraging automation to improve efficiency and security in our Support Operations
• Establish best practices and policies for inventory, ordering, and asset management
• Oversee user on and offboarding tasks
• Develop and implement operational standards, processes, and documentation
• Control costs and budgets regarding IT Support systems
• Participate as an integral member of the IT leadership team responsible for defining and implementing IT strategy and continuous improvement objectives.
• Maintain AV hardware support for all facilities
• Stay on top of current technologies and industry best practices.

Experience

• 2-3 years experience managing a team
• Professional and approachable demeanor
• Clear, calm communicator
• Ability to critically think about existing processes and create better ways to execute them
• Proven ability to lead and manage projects and personnel
• Experience with Ticketing Management Systems and automation
• Experience with Configuring and Integrating Business Applications and Services
• Strong knowledge of Apple hardware and software

Working at Liftoff+Vungle is fast-paced, fun, and challenging, and we thrive on innovation. Come join our team and help shape the future of the mobile app ecosystem. If this role sounds interesting to you, we would love to hear from you!