Support Engineer at Ericsson (Dallas, TX)

| Dallas-Fort Worth, TX
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Location: Hybrid inUS orCAN

In US: Plano, TX, Bellevue, WA, or Piscataway, NJ

In CAN: Toronto,or Montreal

Our Exciting Opportunity!

Are you a highly detailed person who's not afraid of digging into the data and problem solving? Do you love the border between development and product? Ericsson is this place, and we have an exciting opportunity for you in a fast-paced, highly collaborative technical environment! Design your future at Ericsson!
You will
  • Perform trouble shooting on Customer reported OSS/Analytics/Orchestration CSRs
  • Deliver Remedy/Resolution and analysis for M-OSS and Service management (SVM) domains (ENM, Eniq, EEA, EO, EVNFM, ECDE, END, TMA, CENX, SON are some examples)
  • Handle Software Update Management (SUM) when required
  • Participate on Integration projects for M-OSS and SVM products
  • Provide solution level support to customers
  • Be on call 24/7 on rotation basis to handle customer issues, partner concerns and/or Emergencies
  • Be willing to travel to Customer sites on need basis for local support activities
  • Work on Ericsson standard support tools for tickets such as CSR (Customer Service Request), MHWEB, Metis, Beebot, etc
  • Assist other new team members in mentoring & knowledge sharing
  • Work effectively in a team to solve complex issues
To be successful in the role you must have
  • Bachelor of Science/Engineering or equivalent experience
  • Technical knowledge on M-OSS and/or SVM domain nodes
  • Extensive experiences on support services and operations
  • Unix/ Solaris or Linux Administration experience
  • Administration of object, relational and distributed databases (Oracle, Sybase, Neo4j or similar)
  • HW support Experience HP, Dell, Cisco or similar
  • TCP/IP Networks troubleshooting experience
  • Hands on experience on virtualized & Cloud-Native environments (Kubernetes, Openstack, Dockers, etc)
  • Scripting Knowledge (Bash, SQL, Python or others)
  • Skills on Veritas, JBOSS, VMware is an asset.
  • Excellent ability to expertly represent Ericsson in customer environment
  • Consistent track record to work and to make decisions independently and under time pressure
  • Be able to articulate technical issues in concise and understandable manner
  • Excellent Collaboration Skills
  • Superb Communication Skills
  • Coaching & Mentoring Skills
  • Willingness to travel on short notice
  • Self-learning capabilities.

What's in it for you?

Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds - you will be redefining it. You won't develop for the status quo but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless.

What happens once you apply?

To prepare yourself for next steps, please explore here: https://www.ericsson.com/en/careers/job-opportunities/hiring-process

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more. If you need assistance or to request an accommodation due to a disability, please contact Ericsson at [email protected]

The health, safety and well-being of our employees is our priority. Successful applicants will be required to disclose their vaccination status prior to employment. Except for those positions designated as 100% remote, successful applicants who did not provide the required proof of vaccination will be required to test weekly and wear masks at all Ericsson and customer facilities. This includes employees with medical or religious exemptions with testing as an accommodation. Compliance with government and customer requirements regarding vaccination may preclude unvaccinated applicants from employment for a particular job.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.

Primary country and city: Canada (CA) || United States : Texas : Plano

Be where it begins

Our Culture
Welcome to an inclusive, global company where your opportunity to make an impact is endless. Share your most innovative ideas, bring your unique perspective and bring your unique perspective in a speak up environment. With us, you will no longer be dreaming of what the future holds - you will be redefining it at a company where you're empowered to lead and perform at your very best.
Learning and Development
Being a part of our team means having the flexibility to take your career in many different directions, but it also means leveraging the supportive structure of a big organization, with clear personal and professional development opportunities.
Benefits and Rewards
We believe that great accomplishments deserve great benefits and transparent rewards. We strive to offer competitive, unbiased, and fair rewards for all our people. We empower you to manage your own time and promote flexible working opportunities, along with family-friendly policies.

Click here to find out more about our benefits.

Job Segment: Testing, Cloud, Embedded, Engineer, Linux, Technology, Engineering
More Information on Ericsson
Ericsson operates in the Information Technology industry. The company is located in Seattle, WA, Plano, TX and Austin, TX. Ericsson was founded in 1876. It has 132137 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 59 open jobs at Ericsson, click here.
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