Support Engineer (Remote)

| Remote
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WHO WE ARE
Pinata Technologies, Inc. is building the tools and infrastructure for a more free and empowering Web3 generation through IPFS. Our vision is to foster a sense of place for every creator on the internet that is uniquely theirs. Our fully remote team comprises engineers and designers, builders and creators, and overall kind humans with big dreams. We believe in a culture that fosters integrity and teamwork, laughter and trust, and our work is meaningful and challenging in the best ways every day. 

Check us out at About Us | Pinata

THE ROLE
Pinata is creating a world where people can own the experience of creating and distributing content. We're looking for someone to take ownership of customer issues reported and seeing problems through to resolution. This may include researching, diagnosing, troubleshooting and identifying solutions to resolve system issues. You will also follow standard procedures for proper escalation of unresolved issues to the appropriate teams.

WHAT YOU'LL DO

  • Research and identify solutions to software and hardware issues
  • Diagnose and troubleshoot technical issues, including account setup and network configuration
  • Track issues through to resolution
  • Escalate unresolved issues to other teams (e.g. software developers)
  • Provide prompt and accurate feedback to community manager
  • Ensure all issues are logged
  • Prioritize several open issues at one time
  • Follow up with community manager to ensure is resolved after deploying bug fix
  • Document technical knowledge in the form of notes and manuals

WHAT YOU BRING

  • Technical expertise in modern web development framework, toolsets, and development methodology
  • 2+ years of experience building Rest APIs using Node.js and Express
  • 2+ years of experience working with SQL databases like PostgreSQL and NoSQL like MongoDB
  • 2+ years of experience building with ReactJS
  • Knowledge of Docker, Cloudflare, AWS, and other cloud technologies
  • Understanding of TypeScript
  • Must be located in North or South America

WHAT WE OFFER YOU
Ability to work remotely from anywhere
Great compensation package
Health, dental and vision benefits
Unlimited paid time off
Professional development stipend
18 weeks parental leave for full-time, salaried employees
Meaningful equity for full-time, salaried employees
Opportunity to join us at an early stage where your contributions will make an impact and you’ll have opportunities to flourish

Applying to Pinata
We value different experiences, so even if you don’t meet all the requirements, we encourage you to apply!

Our team spans over 7 countries and each of us offer unique perspectives. We believe in treating everyone with respect and providing an environment where everyone can be their authentic self. Pinata is an equal opportunity employer and we value inclusivity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

It is our policy to provide reasonable accommodations to people who are neurodivergent, have medical needs or disabilities. If you require an accommodation during the application or interview process, please complete this form.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • GolangLanguages
    • JavascriptLanguages
    • SqlLanguages
    • TypeScriptLanguages
    • Node.jsLanguages
    • ReactLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • KubernetesFrameworks
    • TerraformFrameworks
    • DockerFrameworks
    • CloudflareFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • FigmaDesign
    • IllustratorDesign
    • MiroDesign
    • PhotoshopDesign
    • AsanaManagement
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement
    • ClickupManagement
    • DocuSignCRM
    • HubSpotCRM
    • IntercomCRM
    • LinkedIn SalesNavigatorCRM
    • MailChimpEmail
    • SendGridEmail
    • SlackCollaboration

An Insider's view of Pinata

How would you describe the company’s work-life balance?

At Pinata, we don't babysit anyone. Being a fully remote company allows us to work autonomously and build our schedules around our lives as needed, while still being able to connect with each other anytime. And when it's time to log off, you can REALLY take your time off without guilt. It's the way work-life should be.

Sarah

Director of Marketing

What's the biggest problem your team is solving?

Creators have been told they had to use one of the many social media platforms to distribute their creative work. They had to use these platforms to make money. They didn’t have any other options. Pinata is solving this by letting every creator build a place that is uniquely their own to distribute and sell their work.

Justin

Head of Product

How do you collaborate with other teams in the company?

It’s very easy to collaborate across Pinata. We use Slack internally to chat, and the entire team is so helpful. When there are questions, there are always answers to them. When we need to jump on a quick call, it’s a breeze. If we need to bring someone into an important call coming up, our team members always find time to help each other out!

Jonathan

Business Development

What are Pinata Perks + Benefits

Culture
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Pinata offers 18 weeks of parental leave for full-time, salaried employees.
Flexible Work Schedule
Remote Work Program
Pinata team members have the ability to work remotely from anywhere.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Pet Friendly
Home Office Stipend for Remote Employees
Professional Development Benefits
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Time allotted for learning

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